Julie Perovich
Lansing,IL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Comfort Keepers
04.2023 - 05.2025
- Assisted clients with daily living activities and personal care needs.
- Implemented care plans to support individual client goals and preferences.
- Monitored client health and reported changes to appropriate staff members.
Entertainment Manager
Polekatz NWI Gentlemen's Club
03.2019 - 03.2024
- Managed scheduling for entertainers to optimize performance and customer engagement.
- Resolved customer complaints swiftly to maintain a positive club reputation and experience.
- Reviewed talent portfolios to select appropriate entertainers for upcoming events.
- Ensured compliance of all legal requirements related to the entertainment industry.
- Provided guidance to entertainers regarding performance etiquette.
- Scheduled rehearsals for entertainers and managed their contracts.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Trained workers in company procedures and policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
Data Entry Clerk/Dispatcher
Done Rite Recovery
03.2016 - 01.2018
- Processed high volumes of data entries with accuracy and attention to detail.
- Maintained organized records and ensured timely updates to databases.
- Collaborated with team members to streamline data entry workflows.
- Monitored data integrity, identifying discrepancies for prompt resolution.
Education
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
South Holland, IL08-2010
Associate of Applied Science - Early Childhood Special Education
South Suburban College of Cook County
South Holland, IL05-2007
Skills
- Compliance awareness
- Problem resolution
- Customer relationship management
- Event scheduling
- Team collaboration
- Exceptional customer service
- Effective communication
- Time management
- Attention to detail
- Adaptable leadership
- State regulations
- Appointment scheduling
- Empathy and patience
- First aid and safety
- Client support
- Medication administration
- Behavioral management
- Transportation
- Relationship building
Certification
Paraprofessional Certificate
Timeline
Direct Support Professional
Comfort Keepers
04.2023 - 05.2025
Entertainment Manager
Polekatz NWI Gentlemen's Club
03.2019 - 03.2024
Data Entry Clerk/Dispatcher
Done Rite Recovery
03.2016 - 01.2018
Associate of Applied Science - Criminal Justice
South Suburban College of Cook County
Associate of Applied Science - Early Childhood Special Education
South Suburban College of Cook County