Julie Pierce
Houston
Summary
Fine Dining Server with extensive experience in high-volume restaurant settings, adept at enhancing the guest experience. Implemented a customer feedback system that boosted satisfaction scores by 20%, helping to pinpoint areas for service improvement. Cultivated strong relationships with regular patrons, resulting in a 15% increase in repeat bookings during peak seasons. Offers a commitment to exceptional service, teamwork, and a memorable dining atmosphere.
Overview
7
7
years of professional experience
Work History
Fine dining server
Pappas Bros. Steakhouse
Houston
10.2019 - 03.2025
- Managed a high-volume section in a prestigious restaurant, serving up to 100 guests per shift, which ensured that all diners received exceptional service standards.
- Implemented a new customer feedback system, which improved guest satisfaction scores by 20% over six months, helping us pinpoint areas for enhancement and elevate the overall dining experience.
- Developed strong relationships with regular patrons, which resulted in a 15% increase in repeat bookings during peak seasons, showing how personal connections can drive loyalty.
- Collaborated closely with the kitchen staff to ensure timely and accurate order delivery, helping reduce food waste by 10% through improved communication and coordination.
Server
Perry's steakhouse
Sugarland
09.2018 - 10.2019
Skills
- Customer Feedback Systems
- Order Management
- Service Standards Implementation
- Data Analysis for Guest Satisfaction
- Coordination with Kitchen Staff
- Relationship Building
- Customer Focus
- Problem-Solving
- Team Collaboration
- Adaptability
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Personal Information
- Date of Birth: 09/08/81
- Nationality: White
Timeline
Fine dining server
Pappas Bros. Steakhouse
10.2019 - 03.2025
Server
Perry's steakhouse
09.2018 - 10.2019