Julie Pincenti
Lake Villa,IL
Summary
Assisted in managing retail operations by supervising staff and fostering teamwork. Supported achievement of sales targets through monitoring employee performance and providing coaching on sales techniques. Aided in resolving complex issues and implementing operational improvements.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Whole Food Market
Vernon Hills, IL
04.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Store Manager
Arribas Brothers - Walt Disney World
Lake Buena Vista, FL
01.2023 - 03.2025
- Led daily operations, ensuring exceptional guest service and satisfaction standards.
- Trained and mentored staff, fostering a collaborative and high-performing work environment.
- Implemented visual merchandising strategies that enhanced product presentation
- Addressed guest complaints promptly and professionally, resolving issues to maintain positive relationships with guests
Sales Business Manager - Kids/Home Store
Dillards Department Store
Alpharetta , GA
06.2021 - 06.2022
- Supervised sales associates of 15 in product specifications, merchandising and selling techniques, significantly increasing customer satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Created employee schedules to align coverage with forecasted demands.
Assistant Store Manager
Von Maur Department Store
Atlanta, GA
06.2016 - 06.2021
- Assisted Store Manager in meeting standards for customer service and quality
- Managed scheduling for store shifts to accomplish proper staffing for 100 associates.
- Assisted Store Manager in interview process of prospective employees and provided feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Skills
- Achieved high customer satisfaction by effectively resolving complaints and addressing concerns Streamlined employee scheduling, resulting in improved operational efficiency Elevated customer service standards, contributing to enhanced customer loyalty
Additional Information
I have 30 years of experience in specialty & department store retail management. I lead by example in exceeding guest expectations. Proficient in visual merchandising and inventory control.
Timeline
Customer Service Cashier
Whole Food Market
04.2025 - Current
Store Manager
Arribas Brothers - Walt Disney World
01.2023 - 03.2025
Sales Business Manager - Kids/Home Store
Dillards Department Store
06.2021 - 06.2022
Assistant Store Manager
Von Maur Department Store
06.2016 - 06.2021