Julie Quintana
Sales/Customer Service
Metairie,LA
Summary
Professional Sales & Customer Representative with proven experience in skincare, makeup, and customer service. Adept at enhancing client satisfaction through personalized beauty regimens and product recommendations. Strong team collaborator, adaptable to changing needs, and focused on achieving results. Skilled in maintaining product knowledge, sales techniques, and fostering welcoming environment for clients.
Overview
26
26
years of professional experience
Work History
Online Beauty Advisor
ELC Companies
04.2018 - 07.2025
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Maintained in-depth knowledge of product lines to effectively recommend solutions for diverse skin types.
- Analyzed customer feedback to identify trends and recommend actionable improvements to processes.
- Collaborated with cross-functional teams to streamline communication and enhance overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Business Manager, Laura Mercier
Dillard’s
12.2016 - 09.2017
Asst. Boutique Manager
Bare Minerals
04.2008 - 11.2016
Asst. Spa Director
Coldwater Creek Spa
06.2007 - 04.2008
District Manager, Origins
Estee Lauder
08.2005 - 06.2007
Store Manager, Origins
Estee Lauder
02.1999 - 07.2005
Education
Louisiana State University
Baton Rouge, LA01.1986
Skills
- Leadership in district management
- Retail and spa leadership
- Trainee in key store management initiatives
- Facilitated collaboration for store location launches
- Consistently advanced through strong relationships
- Consistently fulfilled performance criteria
- Proven talent in sales and management
- Award-winning store management
Timeline
Online Beauty Advisor
ELC Companies
04.2018 - 07.2025
Business Manager, Laura Mercier
Dillard’s
12.2016 - 09.2017
Asst. Boutique Manager
Bare Minerals
04.2008 - 11.2016
Asst. Spa Director
Coldwater Creek Spa
06.2007 - 04.2008
District Manager, Origins
Estee Lauder
08.2005 - 06.2007
Store Manager, Origins
Estee Lauder
02.1999 - 07.2005
Louisiana State University
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