Julie Rabhi
Clinton Township
Summary
Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
Work History
Practice Manager
Becky J. Smith, D.O.
Macomb
06.2012 - 11.2024
- Managed daily operations of a busy medical practice.
- Coordinated patient scheduling and appointment management.
- Oversaw staff training and development initiatives.
- Facilitated communication between healthcare providers and patients.
- Maintained compliance with healthcare regulations and standards.
- Developed and maintained positive relationships with patients and staff.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Maintained financial records, including billing and accounts receivable and payable.
- Complied with OSHA and HIPAA regulations.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Recruited, hired and trained new medical and facility staff.
Front Desk Manager
Partridge Creek Obstetrics & Gynecology
Macomb
06.2003 - 06.2012
- Managed front desk operations and coordinated patient appointments efficiently.
- Supervised front desk staff and provided training on customer service protocols.
- Handled patient inquiries and resolved issues with empathy and professionalism.
- Collaborated with medical team to streamline patient flow and scheduling processes.
- Conducted regular staff meetings to discuss updates and address concerns promptly.
- Maintained inventory of office supplies and ensured proper equipment functionality.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
Education
Fraser High School
Fraser, MISkills
- Effective communication
- Team leadership
- Problem solving
- Managing medical practices
- Bookkeeping
- Payroll administration
- Electronic health records
- Practice management
- Teamwork
References
References available upon request.
Timeline
Practice Manager
Becky J. Smith, D.O.
06.2012 - 11.2024
Front Desk Manager
Partridge Creek Obstetrics & Gynecology
06.2003 - 06.2012
Fraser High School