Doreen Montoya Snyder

• Managed daily operations of dental practice, ensuring efficient patient support and compliance.
• Coordinated patient scheduling, appointment reminders, and effectively managed cancellations.
• Oversaw billing processes and insurance claims submissions to maintain accurate financial records.
• Implemented office policies to enhance workflow and elevate patient satisfaction.
• Trained new staff on office procedures and patient care protocols for consistent service quality.
• Developed marketing strategies and promotional programs to attract new patients.
• Conducted regular performance reviews to uphold quality standards among staff members.
• Analyzed operational data to identify areas for improvement within the practice.

Increased revenue by addressing zero pay and denied claims effectively.

Researched and resolved incorrect payments and adjustments using daily and monthly spreadsheets.

Conducted audits of procedures to enhance efficiency in provider production and collections.

Utilized Dentrix PMS system for streamlined operations.

Facilitated morning huddles to boost team communication and alignment.

Implemented smart training programs for team members to improve performance.

Managed Air Pay for efficient insurance verifications and Keeper Vault for password protection.

Maintained productive schedules for providers to achieve monthly goals.

Cultivated relationships to improve patient experiences at Brownsburg Dental Group.

Coordinated patient appointments and confirmations, optimizing office efficiency.

Maintained patient records in compliance with relevant regulations.

Managed electronic billing and denial resolutions to enhance processing accuracy.

• Communicated with insurance companies to verify patient coverage and benefits.
• Scheduled patient appointments, streamlining overall workflow.
• Established and maintained relationships to support positive patient experiences.

Verified dental insurance eligibility and benefits to optimize patient coverage.

Reviewed treatment plans with patients, ensuring maximum utilization of benefits.

Authored detailed claim narratives to facilitate timely reimbursements.

• Conducted follow-up calls to resolve insurance issues and expedite claims processing.
• Collected and analyzed practice performance metrics on monthly, quarterly, and annual bases.
• Reported findings to identify trends and support practice growth strategies.
• Delivered actionable insights through comprehensive reports to enhance operational efficiency.
• Informed strategic planning for dental leadership by preparing data-driven analyses.