Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Julie Ramirez Guzman

Anaheim,CA

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restitution Team Specialist

Waymakers
Fullerton
02.2023 - Current
  • A restitution specialist plays a crucial role in facilitating the process of restitution, which involves the repayment of damages or losses incurred by victims of crimes. Working at the Orange County Superior Court in Fullerton, working alongside deputy district attorneys, public defenders, judicial officers, and court clerks.
  • This role consists of conducting assessments to determine the extent of damages or losses suffered by victims as a result of criminal activities. Documenting the details of restitution claims, the amount of damages, and any supporting evidence. Monitoring the progress of restitution payments to ensure compliance with court-ordered restitution orders.
  • Providing education and outreach to victims, offenders, and other collaborative partners about the restitution process, their rights and responsibilities, and available resources and support services.

Personal Banker

Wells Fargo
Anaheim, CA
10.2017 - 02.2023
  • Cross-sold banking products such as credit cards, loans, and investments. Processed loan applications according to established guidelines.
  • Facilitated the resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Advised customers on various financial products available from the bank. Analyzed financial documents provided by customers to determine their needs.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.

Shift Leader

Luna Grill
Irvine, CA
07.2016 - 06.2017
  • Monitored inventory levels and ordered supplies as needed.
  • Monitored employee performance and provided feedback for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Shift Leader & Supervisor

Sawleaf Cafe
Anaheim, CA
04.2015 - 06.2016
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
12-2025

Associate of Arts - Psychology

Santa Ana College
Santa Ana, CA
06-2023

Associate of Science - Administration of Justice

Santa Ana College
Santa Ana, CA
06-2023

Skills

  • Organizational Skills
  • Multitasking and Prioritizing
  • Problem-solving abilities
  • Critical Thinking
  • Leadership Development
  • Effective Communication
  • Self Motivation
  • Analytical Skills
  • Interpersonal Skills
  • Goal Setting and Achievement
  • Time Management and Reliability

Languages

Spanish
Professional

Certification

  • 48-Hour Sexual Assault Crisis Intervention Certificate

Timeline

Restitution Team Specialist

Waymakers
02.2023 - Current

Personal Banker

Wells Fargo
10.2017 - 02.2023

Shift Leader

Luna Grill
07.2016 - 06.2017

Shift Leader & Supervisor

Sawleaf Cafe
04.2015 - 06.2016

Bachelor of Arts - Psychology

California State University - Fullerton

Associate of Arts - Psychology

Santa Ana College

Associate of Science - Administration of Justice

Santa Ana College

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Julie Ramirez Guzman