Julie Rodriguez

• Listening to customers to understand their unique situation and recommend solutions and products that meet their needs based on expertise knowledge.
• Explain the leasing process to customers and managing all aspects of rentals from making a sale, to taking payments, to selling merchandise, to offering insurance and making collection phone calls.
• Taking ownership of the store’s retail business, including operating the point of sale system, processing reports, and making bank deposits.
• Participate in operations activities such as: inspecting the store through daily walk-throughs, performing lock checks, and cleaning and maintaining the property.
• Serve in an advanced role at the store by collaborating with the training team on developing store team members to enhance sales and service, participated in financial reviews with the District Manager and store team, and coordinating and conducting disposal sales.
• Process daily, weekly, monthly, and annual reports; participated in monthly Profits & Loss reports; submit invoices; and work with vendors.
• Assisted the District Manager in overseeing a district of 15 stores, commuting and working remotely to assist team members with store operational issues and assist with any questions and insuring teammates are following companies PPM.
• Assisted the District Manager with store operational audits.
• Created and eliminated scheduling conflicts via Excel

*Promoted from Retail Associate, Store Manager, General Manager and Senior Area Manager*

• Answer general phone calls and transfer to appropriate personnel
• Address client complaints
• Setting up and staging offices
• Manage sensitive client information
• Manage client collections
• License agreement presentation
• Marketing office suites
• Coordinate office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Address all maintenance issues promptly

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Managed missing bill of lading reports efficiently
• Data entry of driver mileage logs
• Coordinate freight pick-ups and drop-offs

• Collaborate with the router supervisor team to ensure timely freight delivery
• Prepare and coordinate driver paperwork efficiently
• Office supply ordering and inventory
• Excellent communication and organization skills
• Balance multiple roles to accomplish diverse tasks
• Other duties as assigned by the Service Center Manager
• Maintain a consistent display of energy, enthusiasm, optimism, and a positive attitude