Julie Santiago
Toppenish,WA
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
16
16
years of professional experience
Work History
Executive Director
Sunnyside Assisted Living
01.2023 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
Clinic Administrator
Astria Toppenish Hospital
09.2019 - 12.2022
- Managed multiple clinics throughout the years of service (urgent care, family practice and specialty)
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Partnered with clinic staff to manage patient satisfaction.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Provided administrative support by maintaining complete patient documents.
Medical Assistant
Astria Toppenish Hospital
09.2009 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
MBA - Healthcare
Eastern Washington University
Cheney, WA05-2012
Master of Science - Medical Science
Heritage University
Toppenish, WA06-2011
Bachelor of Science - Biomedical Sciences
Heritage University
Toppenish05-2010
High School Diploma -
Toppenish High School
Toppenish, WA06-2005
Skills
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
- Staff management
- Public speaking
- Program leadership
Languages
Spanish
Full Professional
Timeline
Executive Director
Sunnyside Assisted Living
01.2023 - Current
Clinic Administrator
Astria Toppenish Hospital
09.2019 - 12.2022
Medical Assistant
Astria Toppenish Hospital
09.2009 - 03.2020
MBA - Healthcare
Eastern Washington University
Master of Science - Medical Science
Heritage University
Bachelor of Science - Biomedical Sciences
Heritage University
High School Diploma -
Toppenish High School
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