Julie Sellers
Folsom,CA
Summary
Driven and committed Administrative Assistant offering solid skills in customer relations. Bringing a detail-oriented and decisive with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time, accurate clerical tasks and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Auto Appraiser
Esurance/National General
Rocklin, CA
01.2016 - Current
- Created accurate vehicle appraisals which involved calculating damage with detailed notes, condition explanations and salvage values with the CCC One Estimating program
- Used strong communication skills to negotiate final damage and shop repair costs.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated policies/claims for possible fraud using good judgment and alerting the proper department
- Managed heavy workload of 10+ ongoing cases thanks to strong organizational, time management, collaboration skills.
Claims Assistant
Esurance
Rocklin, CA
11.2013 - 01.2016
- Under minimum supervision created Excel spreadsheets using pivot tables to monitor field reps’ progress compiled from numerous claim notes
- Composed email letter templates embedded with the Excel reports for use in manager conferences/meetings
- Utilized Excel Microsoft Word, Microsoft Outlook, Claims Central, Epic in reviewing claims and assisting customers/coworkers with questions
- Reviewed claims and informed customers regarding photo claim process with follow up correspondence
- Assisted customers and coworkers with problems or questions regarding claims creating cooperative working relationships
- Demonstrated leadership creating Word training documents to assist coworkers and future claim assistants
- Prioritized and organized tasks to efficiently accomplish service goals.
- Organized/purchased inventory and created materials for pre-scheduled conference meetings
Substitute Teacher
Natomas Unified School District
Sacramento, CA
10.2012 - 11.2013
- Implemented classroom plans/routines/rules/procedures as outlined in the teacher's lesson plans in a timely and efficient manner
- Took attendance and provided notes on school day activities to the teacher as well as administer/grade tests from Kindergarten through High School
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
- Tutored students individually and in small groups to help with difficult subjects.
Second Grade Teacher
John Adams Academy
Roseville, CA
08.2011 - 06.2012
- Created and planned my own age-appropriate curriculum (within state\district standards) including all 7 subjects for 28 students through hands-on activities, video and classroom discussions
- Used the school database and statistics program to update/maintain student records creating grades
- Administered tests and assessed results to evaluate student progress and comprehension.
- Created student progress reports and met with parents to discuss
- Developed weekly emails to parents regarding the week's curriculum
- Utilized an Excel spreadsheet for recordkeeping of classroom purchases
Receptionist
Guiding Hands Learning Center
El Dorado Hills, CA
05.2011 - 07.2011
- Greeted and answered visitor inquiries and directed all incoming calls to appropriate personnel
- Maintained the filing system and all correspondence and distributed mail
- Faxed behavioral reports to appropriate schools, entered/updated the school database
Education
Master’s in Education - Elementary Education
Bethany University
Scotts Valley, CA05.2009
Elementary Teacher Credential Program - Elementary Education
Bethany University
Scotts Valley, CA05.2009
Bachelor of Arts - Psychology
Bethany College
Scotts Valley, CA05.2001
Skills
- Database administration
- Documentation and Reporting
- Multitasking and prioritization
- Spreadsheet tracking
- Organizational Skills
- Record management and research
- Knowledgeable in Microsoft Office Suite
- Customer Service Expertise/Interpersonal skills
Affiliations
Texas Property and Casualty License
Timeline
Auto Appraiser
Esurance/National General
01.2016 - Current
Claims Assistant
Esurance
11.2013 - 01.2016
Substitute Teacher
Natomas Unified School District
10.2012 - 11.2013
Second Grade Teacher
John Adams Academy
08.2011 - 06.2012
Receptionist
Guiding Hands Learning Center
05.2011 - 07.2011
Master’s in Education - Elementary Education
Bethany University
Elementary Teacher Credential Program - Elementary Education
Bethany University
Bachelor of Arts - Psychology
Bethany College
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