Julie Strutz
Appleton,WI
Summary
Dynamic professional with retail experience at J Jill, excelling in customer relations and floor management. Proven ability to enhance customer experiences through product knowledge and strategic merchandising. As a Certified Hand Therapist, I effectively collaborated with teams to promote patient independence, demonstrating strong decision-making and teamwork skills.
Overview
24
24
years of professional experience
Work History
Floor Manager
J Jill
06.2023 - Current
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed opening and closing procedures [3-4] times weekly by balancing cash drawers and reconciling credit card transactions.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Occupational Therapist /Certified Hand Therapist
Hand to Shoulder Center of Wisconsin
04.2001 - 05.2023
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
- Customized standard plans to meet individual abilities and needs.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Promoted independence in activities of daily living through task analysis, environmental adaptations, and compensatory techniques.
- Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
Education
Bachelor of Science - Occupational Therapy
University of Wisconsin, Milwaukee
Milwauke, WI05-1996
Skills
- Customer relations
- Customer service delivery
- Floor management
- Teamwork and collaboration
- Decision-making
- Professional and courteous
Timeline
Floor Manager
J Jill
06.2023 - Current
Occupational Therapist /Certified Hand Therapist
Hand to Shoulder Center of Wisconsin
04.2001 - 05.2023
Bachelor of Science - Occupational Therapy
University of Wisconsin, Milwaukee
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