Julie Sundara Chamroeun
Lakewood,CA
Summary
Compassionate Healthcare Coordinator with a proven track record in enhancing productivity and streamlining task completion. Expertise in patient advocacy, healthcare navigation, and medical documentation management drives optimal care coordination. Strong communication and problem-solving skills contribute to effective collaboration and conflict resolution, ensuring superior patient support. Committed to maintaining seamless healthcare operations through efficient communication, referrals, and policy enforcement.
Overview
10
10
years of professional experience
Work History
Dialysis Access Referral Coordinator
Balbo Nephrology Medical Group
Fountain Valley, CA
12.2021 - 01.2025
- EMR: EPIC
- Delivered exceptional customer service through effective communication with patients, families, and hospital personnel.
- Supported patients emotionally throughout the dialysis process.
- Streamlined referral processes ensuring patients obtained necessary health services promptly.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Managed referral paperwork, ensuring all forms were correctly authorized.
- Communicated effectively both verbally and in writing with various levels of staff across the organization.
Medical Assistant/Care Coordinator
TPIRC/ Southern California Food Allergy Institute
Long Beach, CA
01.2019 - 12.2021
- EMR: Athenahealth
- Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
- Responded swiftly to provider inquiries about authorization status and policy information.
- Ensured accurate information dissemination to patients, insurance providers, healthcare staff, and office personnel through effective communication.
- Coordinated scheduling and confirmation of patient consultations.
- Oriented new hires about essential procedures regarding prior authorizations and adherence to company standards.
- Implemented process innovations to streamline and improve the effectiveness of workflows.
Front Office Specialist
Orthopedic Institute of Henderson
Henderson, NV
01.2017 - 12.2018
- EMR: Centricity
- Provided comprehensive service-related information during inquiry responses.
- Generated patient documentation in compliance with established file management protocols.
- Executed administrative duties efficiently to support seamless office management.
- Maximized provider efficiency through optimized scheduling.
- Handled office communications efficiently through call management and message distribution.
- Scheduled tests and procedures as required by healthcare providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Lead Medical Assistant
Arthritis & Rheumatism Institute
Las Vegas, NV
01.2015 - 12.2017
- EMR: eClinical Works
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
- Coordinated workflow between physicians and other healthcare professionals within the practice setting.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor - Healthcare System Administrative
Carrington College California
Sacramento, CA12-2024
Certificate - Medical Assistant
Anthem College
Phoenix, AZ12-2011
Skills
- Multi-line phone proficiency
- Electronic patient charts
- Pre-authorizations
- Medical terminology knowledge
- MS office expertise
- Data entry proficiency
- HIPAA regulations
- Organizational growth
- Insurance precertification processes
- Multi-line telephone operation
Timeline
Dialysis Access Referral Coordinator
Balbo Nephrology Medical Group
12.2021 - 01.2025
Medical Assistant/Care Coordinator
TPIRC/ Southern California Food Allergy Institute
01.2019 - 12.2021
Front Office Specialist
Orthopedic Institute of Henderson
01.2017 - 12.2018
Lead Medical Assistant
Arthritis & Rheumatism Institute
01.2015 - 12.2017
Bachelor - Healthcare System Administrative
Carrington College California
Certificate - Medical Assistant
Anthem College
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