Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Julie Toussenel

Julie Toussenel

Aurora,CO

Summary

Driven and dedicated to provide the highest level of client satisfaction, with the ability to adapt to any industry! High-performing and solution-oriented to create lasting relationships built on efficiency and consistency. Passionate about service and making an impact in every role with clients and staff.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Operations Manager

Yansa K9
Castle Rock, Colorado
01.2025 - 04.2026
  • Managed daily operations and logistics for K9 training programs.
  • Coordinated schedules and resources for training sessions and events.
  • Oversaw inventory management of training supplies and equipment.
  • Trained team members on operational protocols and safety practices.
  • Collaborated with trainers to optimize training methodologies and outcomes.
  • Developed strong client relationships through regular communication and support.
  • Managed client inquiries and resolved issues promptly and efficiently.

Assistant Trainer

Dana Smith Show Team
San Juan Capistrano, California
06.2022 - 08.2023
  • Assisted in training new team members on performance techniques.
  • Coordinated practice schedules to optimize team readiness for events.
  • Developed training materials to enhance skill development and understanding.
  • Developed individualized training programs for riders of various skill levels.
  • Maintained stable environment, ensuring proper care of horses and equipment.
  • Collaborated with parents to discuss rider development and training goals.
  • Fostered a supportive atmosphere promoting teamwork among riders and staff.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Implemented promotional strategies to drive sales and customer engagement.

Server

MOULIN Bistro
Newport Beach, California
12.2021 - 05.2022
  • Provided exceptional service to guests in a fast-paced dining environment.
  • Coordinated food and drink orders with kitchen staff efficiently.
  • Ensured cleanliness and organization of dining areas throughout shifts.
  • Maintained accurate knowledge of daily specials and menu changes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Switched between French and English with ease to tailor experience to each customer.
  • Adapted service and role based on needs in all areas of the restaurant.

Education

Bachelor of Science - Finance

Colorado State University
Fort Collins, CO
08.2023 - 05.2025

Associate of Arts - Business

Irvine Valley College
Irvine, CA
08.2021 - 05.2023

Skills

  • Client relationship management
  • Operational efficiency
  • Employee training
  • Time management
  • Conflict resolution
  • Customer engagement
  • Attention to detail
  • Client retention strategies

Languages

French
Native/ Bilingual
A1

Timeline

Operations Manager

Yansa K9
01.2025 - 04.2026

Bachelor of Science - Finance

Colorado State University
08.2023 - 05.2025

Assistant Trainer

Dana Smith Show Team
06.2022 - 08.2023

Server

MOULIN Bistro
12.2021 - 05.2022

Associate of Arts - Business

Irvine Valley College
08.2021 - 05.2023
Julie Toussenel