Julie Turner
Katy,United States
Summary
I am a caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. I communicate effectively and maintain strong relationships with scholars, families and colleagues. I am a dedicated and responsive teacher with proven skills in classroom management, behavior modification and individualized support. I'm comfortable working with students of different skill levels to promote learning and boost educational success. I believe in serving as a role model by using growth mindset to develop young minds and inspire a love of learning.
I am a highly-motivated employee with desire to take on new challenges, possess strong worth ethic, have adaptability and exceptional interpersonal skills. I'm adept at working effectively unsupervised and quickly mastering new skills. I am a meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. I bring solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. I'm skilled in oral and written communication, team leadership and relationship-building.
Overview
16
16
years of professional experience
Work History
Shift Manager
Humble Grounds Coffeehouse
Fulshear, TX
05.2021 - 01.2022
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Directed employees through daily routines.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency and boosted profitability.
Teacher
Calvin Nelm's Charter Schools
Katy, TX
08.2015 - 06.2017
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Helped students build learning and study skills to achieve educational goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Worked outside normal hours to be available to answer parent and student questions.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
- Taught students to exercise problem solving methodology and techniques during tests.
- Established course websites to make updated handouts and other resources available to students.
- Worked one-on-one with at-risk students on core subjects.
- Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.
- Developed lessons, activities and materials to cover required course material.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Attended in-service training and professional development courses to stay on top of policy and education changes.
- Involved parents in student education by cultivating strong relationships.
- Tracked attendance, assignments, grades and class participation for students.
- Worked with parents, administrators and counselors to develop improvement plans for struggling students.
- Established and communicated clear learning objectives to foster student progress and academic performance.
- Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student.
- Applied proactive behavior management techniques to facilitate classroom discipline.
Administrative Assistant
Calvin Nelm's Charter School
Katy, TX
08.2013 - 08.2015
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Arranged travel and hotel accommodations for international and domestic training meetings and trips.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Conducted and initialized background checks for potential employees.
- Controlled building access by supplying key cards to employees and visitors.
Paraprofessional
Fort Bend County Library
Sugarland , TX
05.2012 - 08.2013
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Developed strong understanding of cataloging books and other materials through various methods.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Maintained accurate library records for inventory of periodicals and books.
- Handled daily tasks, facility maintenance and security to support staff members.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Used library and scholarly databases to locate reliable resources.
- Verified and documented inter-library loans in computer system.
- Facilitated payment of invoices for interlibrary loan charges and fees.
- Implemented and helped manage summer reading program for children.
- Verified titles requested from other libraries in bibliographic database.
- Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
- Enforced current library policies fairly with patrons.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Collected fines from customers for overdue books and resources.
- Located desired materials for institutional staff special projects.
Office Clerk/Customer Service Representative
Brookshire Brothers
Katy, TX
05.2011 - 05.2012
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Made outbound calls to obtain account information.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Worked with supervisor to develop customer service improvement initiatives.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Exceeded company productivity standards on consistent basis.
Homeschool Teacher
Self Employed
Katy, TX
08.2008 - 08.2011
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Graded projects, exams and assignments to track student progression.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Coordinated with other homeschool teachers to ensure that appropriate standards were met.
- Maintained records of student attendance, grades, and performance evaluations.
- Assisted students in finding additional resources outside of the traditional classroom setting.
- Encouraged critical thinking skills by facilitating discussions about current events and topics relevant to the course material.
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Integrated hands-on activities into instruction whenever possible in order to promote deeper understanding of content material.
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
Jewelry Class Instructor
City Of Katy Senior Citizen Center
Katy, TX
09.2008 - 05.2011
- Organized and supervised craft projects, such as jewelry making.
- Provided one-on-one instruction to help students master crafting techniques.
- Monitored student progress and provided feedback on their work.
- Created an environment that fosters creativity and encourages exploration of new ideas.
- Encouraged students to think outside the box while working on projects.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Instructed students on proper care and use of art tools and equipment.
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Organized storage areas and controlled use of materials, equipment and tools to prevent loss or waste.
- Selected and obtained materials and supplies and performance pieces to prepare for classroom instruction.
Substitute Teacher, K-12
Katy Isd Education
Katy, TX
08.2005 - 05.2009
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Maintained accurate records of student attendance, grades and behavior reports.
- Instructed small groups or individual students who need extra help or attention.
- Attended faculty meetings and professional development workshops.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Engaged students in discussions to promote interest and drive learning.
- Led or moderated classroom discussions and guided exploratory thought.
- Operated computers or audio-visual aids to supplement class presentations.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Organized and supervised games or other recreational activities.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05.2005
Skills
- Student Engagement
- Positive Role Model and Mentor
- Interactive teaching and learning
- Critical Thinking
- Flexible and adaptive
- Technology Integration
- Group and individual instruction
- Parent and student communication
- Lesson Planning
- Excellent classroom management
- Meeting planning
- Documentation and Recordkeeping
- Microsoft Office Suite
- Highly organized
- Professional Communication
Timeline
Shift Manager
Humble Grounds Coffeehouse
05.2021 - 01.2022
Teacher
Calvin Nelm's Charter Schools
08.2015 - 06.2017
Administrative Assistant
Calvin Nelm's Charter School
08.2013 - 08.2015
Paraprofessional
Fort Bend County Library
05.2012 - 08.2013
Office Clerk/Customer Service Representative
Brookshire Brothers
05.2011 - 05.2012
Jewelry Class Instructor
City Of Katy Senior Citizen Center
09.2008 - 05.2011
Homeschool Teacher
Self Employed
08.2008 - 08.2011
Substitute Teacher, K-12
Katy Isd Education
08.2005 - 05.2009
Bachelor of Arts - Psychology
University of Houston
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