Julie Viana
Delray Beach,Florida
Summary
Accomplished administrative professional with over 20 years of experience providing seamless office operations, executive support, and customer service across diverse industries. Adept at managing complex schedules, processing financial transactions, coordinating high-demand projects, and ensuring smooth operational workflows. Known for exceptional organizational skills, attention to detail, and ability to deliver results in fast-paced environments. A collaborative team player who excels at building strong client relationships, solving problems proactively, and contributing to organizational success through professionalism and efficiency. Communication (English, Spanish and Portuguese)
Overview
21
21
years of professional experience
Work History
Billing Analyst
Children of America
Delray Beach, Florida, United States
10.2025 - Current
- Review information and reports provided by center management analyze for accuracy and enter spreadsheets for distribution to district managers and corporate leadership.
- Assist center and district managers in use of processes procedures and software.
- Assist center management in the adjustments of billed accounts due to changes in rates, credits, and billings errors.
- Develop relationships with center management to enhance collaboration between field and corporate staff.
- Collaborate with other departments to ensure accurate and timely information.
- Maintain high standards of quality and service to both internal and external customers.
- Ensure that all operations activities operate consistently and ethically within the values and mission of Children of America.
- Passionate about Children of America's mission and able to promote and communicate the philosophy mission and values of Children of America to external and internal stakeholders.
- Responsible for Billing of accounts for centers.
- Document, bill, and collections of all monies owed from government agencies.
- Analyze invoices and reports for accuracy.
- Submit monthly children's attendance and invoices to respective agencies for assigned schools.
Customer Service Representative
VSS Group
Deerfield Beach, Florida, United States
04.2025 - 10.2025
- Manage high volume calls and provide friendly, helpful and efficient service.
- Display professional manners with all phone and email communications.
- Collect program information and enter into our proprietary computer database.
- Process one-off registration and cancellation requests.
- Verify customer membership coverage.
- Learn our various tire warranty program terms and conditions.
- Order office supplies.
- Maintain stock of marketing material and send replenishment orders to the printer.
- Assemble marketing kits.
- Occasional data entry tasks and CRM update projects.
- Basic office work (faxing, scanning, filing, etc.)
- Opening and sorting mail.
- Other general office cleanliness maintenance.
- Provide excellent customer service.
- Light accounting support, for example, posting customer checks or running the daily deposit.
Senior Financial Analyst
Mutual of America Financial Group
Boca Raton, Florida, United States
09.2022 - 12.2024
- Processed non-financial and financial transactions via mail and email for Mutual of America Financial Group in Boca Raton, Florida.
- Managed claims requests, prepared rejection letters, and updated tracking tools in Salesforce and other programs.
- Ensured accurate completion of withdrawal requests and non-financial transactions with valid transaction dates.
Administrative Assistant
Ultra Construction Services Corp
Pompano Beach, Florida, United States
10.2021 - 05.2022
- Managed insurances including COI and Work Compensation for Ultra Construction Services Corp.
- Handled ADP tasks such as adding employees and processing payroll efficiently.
- Organized vehicle fleet operations, including purchases and sales, to optimize company resources.
- Provided exceptional customer service and support to the team for smooth operations.
Executive Secretary
SEG Automotive
Itupeva, São Paulo, Brazil
06.2017 - 09.2021
- Managed agendas for five directors and the CEO, coordinating scheduling and room organization.
- Processed payment of invoices, reported expenses, and trained cleaning and reception assistants.
- Organized meetings, conferences, workshops, and events, ensuring professional customer inquiries handling.
- Oversaw office organization using the 5S methodology.
Executive Assistant
3Z Realty
Campinas e Região, Brazil
01.2014 - 04.2017
- Managed travel requests and agendas for the CEO and three directors.
- Coordinated scheduling, room organization, and vehicle inspections for the board.
- Trained and supervised cleaning and reception assistants.
- Organized meetings, conferences, workshops, and events.
Intern
Bosch
11.2011 - 12.2013
- Planned national and international travel arrangements for executives, expatriates, and senior management.
- Managed corporate card expenses and supported in the preparation of management reports.
- Organized and coordinated national and international corporate meetings, conferences, and events.
Travel Consultant
BCD Travel
01.2005 - 02.2010
- Managed credit card reconciliation and receipt of invoices for BCD Travel.
- Planned and organized Bosch business trips, providing expert advice on frequent flyer programs.
- Ensured customer satisfaction post-trip by conducting follow-ups to assess service quality.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
UNIP - Universidade Paulista
01.2013
Bacharel em turismo - Tourism and Travel Services Management
UNIP - Universidade Paulista
01.2005
Bachelor of Business Administration - BBA - undefined
Universidade Paulista
11.2004
Skills
Achieved timely project delivery by effectively managing overlapping responsibilities Enhanced team performance through proactive prioritization of tasks Drove successful outcomes by optimizing resource allocation across multiple initiatives
Achieved improved team collaboration through effective email management Enhanced customer satisfaction by streamlining response processes Increased project visibility through successful email campaign execution
Delivered clear and concise verbal presentations to stakeholders
Languages
Spanish (Professional Working)
Português (Native or Bilingual)
Inglês (Full Professional)
CORE COMPETENCIES
Administrative Operations Management | Calendar and Schedule Management | Financial Transaction Processing | Project Coordination and Task Prioritization | Data Entry and Document Control | Customer Service and Client Relations | Records Management and Compliance | Executive Support and Travel Coordination | Process Improvement and Efficiency Optimization | Office Supply Management and Procurement | Communication (English, Spanish and Portuguese) | Technical Skills: OMNI | OnDemand | OnBase | SOVOS | CRM Systems (Salesforce) | Payroll Systems (ADP)
Timeline
Billing Analyst
Children of America
10.2025 - Current
Customer Service Representative
VSS Group
04.2025 - 10.2025
Senior Financial Analyst
Mutual of America Financial Group
09.2022 - 12.2024
Administrative Assistant
Ultra Construction Services Corp
10.2021 - 05.2022
Executive Secretary
SEG Automotive
06.2017 - 09.2021
Executive Assistant
3Z Realty
01.2014 - 04.2017
Intern
Bosch
11.2011 - 12.2013
Travel Consultant
BCD Travel
01.2005 - 02.2010
Bachelor of Business Administration (B.B.A.) - Business Administration and Management, General
UNIP - Universidade Paulista
Bacharel em turismo - Tourism and Travel Services Management
UNIP - Universidade Paulista
Bachelor of Business Administration - BBA - undefined
Universidade Paulista