Julie Vu
Overview
13
13
years of professional experience
2
2
Languages
Work History
Sales and Marketing Representative
Cademy.XYZ
12.2021 - Current
- Conducted outbound calls to prospective clients to generate sales leads and opportunities.
- Cultivate and deepen client relationships and partnerships.
- Design, implement, and monitor potential students to ensure they address the needs of the academy and their needs.
Language Assistant
CEIP Placido Domingo
10.2021 - 06.2023
- Assisted teachers with any tasks or lessons related to native English language for 25 students (age 6-11).
- Developed English lessons tailored to student's proficiency levels.
- Performed one on one coaching sessions to prepare students for Cambridge exams.
Instructional Aide
Sunny Hills High School
01.2020 - 06.2021
- Conducted classroom management of 25-30 special needs students.
- Assisted classroom teacher with facilitating one on one sessions with students. Specialized in one and one sessions with autistic students.
- Implemented homework review for the entire class and answered questions.
Claims Specialist
Mercury Insurance
02.2017 - 12.2017
- Took inbound calls from customers after an accident or incident and served as the primary point of contact, guiding customers through the entire claims process with empathy and professionalism.
- Documented all incidents from start to finish and facilitated rental car assistance, ensuring minimal disruption to customer's daily lives.
- Made sure customers were taken care of and consistently exceeded Customer Satisfaction goals.
- Consistently cleared out my claim queue and quota diligently and on time.
Teller Supervisor
Wells Fargo Bank
01.2013 - 01.2017
- Supervised, supported, and managed day to day operations a team of seven tellers.
- Trained all new tellers and provided one and one coaching to enhance customer experience.
- Managed closing and opening the store.
- Ensured effective and efficient delivery of service and solutions while maintained operational compliance.
- Exceeded sales goals by referring 100 customers to bankers to open accounts monthly and maintain service with the company.
Teller
Wells Fargo
07.2011 - 01.2013
- - Provided exceptional customer service to clients in person. made sure they were taken care of with any of their banking needs.
- - Exceeded sales and customer satisfaction goals.
Education
Liberal Arts, Bachelors of Arts -
California Polytechnic University of Pomona
Skills
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Personal Information
Hobbies: Yoga, fitness, food, travel
Timeline
Sales and Marketing Representative
Cademy.XYZ
12.2021 - Current
Language Assistant
CEIP Placido Domingo
10.2021 - 06.2023
Instructional Aide
Sunny Hills High School
01.2020 - 06.2021
Claims Specialist
Mercury Insurance
02.2017 - 12.2017
Teller Supervisor
Wells Fargo Bank
01.2013 - 01.2017
Teller
Wells Fargo
07.2011 - 01.2013
Liberal Arts, Bachelors of Arts -
California Polytechnic University of Pomona