Julie Wadsworth
Celina,OH
Summary
Dependable worker with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Taylor Communications
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes, conflicts, and/or customer complaints.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Barista/Shift Leader
Biggby
03.2019 - 03.2025
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Utilized POS system to receive and process customer orders and payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Prepared and served coffee, lattes, teas, and other specialty beverages.
Substitute Preschool Aide
Celina Preschool
09.2022 - Current
- Acted as an advocate for special needs students both inside and outside the classroom setting.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Monitored appropriate use and care of equipment, materials and facilities.
- Maintained classroom order and enforced school and class rules.
- Supported individual students who needed additional assistance on assignments or concepts taught in class.
- Utilized various teaching methods including lectures, hands-on activities, multimedia presentations and more.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
Hostess
Bella’s Italian Grill
02.2017 - 03.2019
- Answered phones promptly to record and confirm reservations.
- Provided excellent customer service by addressing customer needs promptly.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted staff by serving food and beverages or bussing tables.
Education
High School Diploma -
Celina High School
Celina, OH01-2020
Skills
- Goal-Oriented
- Exceptional Customer Service
- Active Listener
- Solid Problem Solver
- Interpersonal Communication Skills
- Product and Service Sales
- Multitasker
- Detail-Oriented
Timeline
Customer Service Representative
Taylor Communications
03.2025 - Current
Substitute Preschool Aide
Celina Preschool
09.2022 - Current
Barista/Shift Leader
Biggby
03.2019 - 03.2025
Hostess
Bella’s Italian Grill
02.2017 - 03.2019
High School Diploma -
Celina High School
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