Hi, I’m
Julie Wareham
Social Work And Family Sciences
Salt Lake,UT
Summary
Healthcare and substance abuse counselor professional with extensive experience in patient access roles, intakes, ensuring smooth patient admissions, and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
5
years of professional experience
5
Certifications
Work History
University of Utah Hospitals and Clinics
Patient Relations Specialist (PRS)
03.2024 - Current
Job overview
- Intake patients as they check in for surgeries and call patients for scheduled surgeries
- Provide support while their family members are undergoing procedures, as well as provide updates
- Interact with doctors to get information to families regarding surgeries
- Managed difficult conversations with upset or dissatisfied patients, demonstrating professionalism while working towards an amicable resolution.
- Participated in ongoing training sessions related to customer service best practices within the healthcare industry.
- Educated patients on available resources, empowering them to make informed decisions about their care options.
Utah Harm Reduction Coalition
Intern, SUDC
08.2024 - 12.2024
Job overview
- Processed client intakes and assessments, including the Biopsychosocial, ASAM, DAST, MAST, ACES
- Facilitated group sessions with Dialectical Behavior Therapy (DBT), Life Skills, and other modalities
- Gained valuable experience working within the recovery community
University of Utah Hospitals and Clinics
Certified Nursing Assistant (CNA)
10.2020 - 03.2024
Job overview
- Assisted the patient with feeding, drinking, ambulating, grooming, toileting, dressing, and socializing to ensure patient dignity
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
Utah Valley UniversityOrem, UT
Bachelor of Science from Family Science
05.2026
Salt Lake Community CollegeSalt Lake City, UT
Associate of Science from Social Work
12.2024
Skills
Professionalism and ethics
Patient confidentiality
Medical terminology
Friendly and outgoing
Multitasking and organization
Conflict resolution
Electronic health records
HIPAA compliance
Certification
Substance Use Disorder Counselor (SUDC) Licensure (1/25)
Timeline
Intern, SUDC
Utah Harm Reduction Coalition
08.2024 - 12.2024
Patient Relations Specialist (PRS)
University of Utah Hospitals and Clinics
03.2024 - Current
Certified Nursing Assistant (CNA)
University of Utah Hospitals and Clinics
10.2020 - 03.2024
Salt Lake Community College
Associate of Science from Social Work
Utah Valley University
Bachelor of Science from Family Science