Julie Western
GILBERT,AZ
Summary
Energetic with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer service and welcoming attitude.
Overview
35
35
years of professional experience
Work History
Flight Attendant
American Airlines
Phoenix / Los Angeles, AZ / CA
12.2013 - 10.2021
Flight Attendant / International and Domestic
US Airways
Phoenix / Philadelphia, AZ / PA
12.2005 - 12.2013
CSR/Flight Attendant
America West Airlines
Phoenix, AZ
05.1986 - 12.2005
- Maintained of high standard of personal appearance to promote a sense of professionalism in the company and crew.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures.
- Promoted the perks and benefits of various company credit cards (US Airways and AA) after service on all flights.
- Maintained a friendly and upbeat demeanor when dealing with distressed passengers.
- Handled cash and credit card sales at ticket counter (America West) and Inflight (America West, US Airways, and AA).
- Fully cross utilized (America West) working all areas of the operation, including reservations, gates, ticket counter, commissary, and ramp.
Education
Real Estate
AZ School of Real Estate And Business
Gilbert, AZBusiness
Maricopa Community Colleges - Mesa Community College
Mesa, AZBusiness
Chandler Gilbert Community College
Chandler AZSkills
- Verbal and Written Communication
- Problem Solving
- Detail Oriented
- Sales and Marketing
- Time Management
- Passenger Interaction
- Customer Service
- Brand Promotion
- Emergency care
- Public speaking
- Interpersonal communications
- Emergency Response
- Food and beverage preparation
- Crew coordination
- Verbal and written communication
- Sales expertise
Accomplishments
Nominated "Flight Attendant of the Month" award
Received numerous "Above and Beyond" cards and letters
Affiliations
Member of the US Airways "Do Crew" volunteering service for St. Vincent's, feeding the homeless
Volunteer at Islands Elementary School
Timeline
Flight Attendant
American Airlines
12.2013 - 10.2021
Flight Attendant / International and Domestic
US Airways
12.2005 - 12.2013
CSR/Flight Attendant
America West Airlines
05.1986 - 12.2005
Business
Maricopa Community Colleges - Mesa Community College
Business
Chandler Gilbert Community College
Real Estate
AZ School of Real Estate And Business
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