Julie Whitten
Bettendorf,IA
Summary
Results-driven Pharmacy Technician skilled in problem-solving, medication dispensing, and customer service. Enhancing pharmacy operations through effective workflow improvements and training new staff. Aiming to leverage expertise to ensure high standards of patient care and operational efficiency.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
Davenport, IA
12.2003 - 12.2025
- Processed and dispensed medications accurately and efficiently for diverse patient needs.
- Managed inventory levels, ensuring availability of critical pharmaceutical supplies.
- Assisted pharmacists in compounding medication, adhering to safety protocols and regulations.
- Trained new staff on pharmacy procedures and customer service standards.
- Coordinated prescription processing, verifying accuracy of medications and dosage instructions.
- Assisted in implementing workflow improvements to enhance pharmacy efficiency and patient care.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Moline High Scholl
Moline, IL06-2000
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Supply restocking
- Processing payments
- Medicare and medicaid process
- Manual and automated medication dispensing
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2003 - 12.2025
High School Diploma -
Moline High Scholl