Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIE YOUNG

Ramer,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Clear Bags/Simple Distribution
Selmer, TN
09.2019 - Current
  • Provided excellent customer care with a vast knowledge of products being sold.
  • Updated customer accounts when necessary.
  • Processed payments for phone orders as well as internet orders.
  • Worked through order/product issues to maintain excellent customer relations.
  • Live chat experience as well.

Customer Service Representative

World Finance Corporation
Selmer, TN
02.2014 - 09.2019
  • Maintained customer files that reflected state requirements.
  • Maintained a cash drawer with interim and end of day deposits.
  • Provided established and new customers with a financial service they could trust.

Education

General Studies - Class of 2000

Faith Baptist School
Selmer, TN

Skills

  • Complaint Resolution
  • Account Updating
  • Product Knowledge
  • Client Relations
  • Problem-Solving Abilities
  • Complaint Handling
  • Problem Resolution
  • Call Center Operations
  • Customer RMA Management
  • Product Education
  • Money Handling Abilities
  • Payment Processing
  • Live Chat Support
  • Filing
  • Documentation
  • Order Processing
  • Customer Service
  • Call Center Experience
  • Dispute Resolution
  • Service Upselling
  • De-Escalation Techniques

Timeline

Customer Service Representative

Clear Bags/Simple Distribution
09.2019 - Current

Customer Service Representative

World Finance Corporation
02.2014 - 09.2019

General Studies - Class of 2000

Faith Baptist School
JULIE YOUNG