Julie Ann Wark
Clermont,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Operation Lead
Aspen Dental
The Villages
2025 - Current
- Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
Work collaboratively with other members of the dental team to provide exceptional patient care
Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care and offer financing as required
Under the direction of the Manager, supervise and reinforce the daily tasks and priorities of the non-clinical team
Review data day to day to evaluate the impact on the practice
Oversee scheduling and confirming patient appointments
Verify insurance payment, collection, balance nightly deposits and credit card processing
Additional tasks assigned by the Manager
Assistant Store Manager
Lilly Pulitzer
Orlando, FL
01.2022 - Current
- Build and cultivate effective relationships with customers
- Drive business through the utilization of KPIs fostering team selling culture
- Oversee the training and development of team members on customer retention techniques, improving the overall quality of customer interactions
- Lead customer retention initiatives by developing strategies to understand and address the needs of customers
- Manage key performance indicators (KPIs) for customer satisfaction, driving improved retention rates and reducing turnover
- Act as a primary point of contact for escalated customer issues, effectively resolving concerns to boost satisfaction and loyalty
- Facilitate expense reports and all other accounting related activities
Project Manager
Neil Wark Construction
Clermont, FL
01.2020 - 01.2022
- Directed end-to-end construction of custom home, managing a budget and ensuring completion within established timelines
- Coordinated with contractors and suppliers to oversee design implementation procurement, and quality control
- Resolved construction challenges by implementing cost-effective solutions while maintaining project scope and quality standards
- Ensured compliance with local building codes and obtained necessary permits and inspections
- Negotiated competitive pricing with vendors to reduce costs and maximize value
Senior Sales Associate
Lilly Pulitzer
Orlando, FL
01.2016 - 01.2020
- Proactively managed client relationships and developed personalized retention plans to maintain loyalty and reduce turnover
- Coordinated with internal teams to address escalated client issues, ensuring timely resolutions that enhanced the client experience
- Used data analysis to evaluate the effectiveness of retention strategies and continuously refine approaches based on customer feedback
- Played a key role in finding solutions for escalated scenarios and resolving open issues with clients
- Facilitated process improvement initiatives
Assistant Account Manager
Adidas
Remote, FL
01.2015 - 01.2018
- Managed multiple client accounts, focusing on strengthening relationships to minimize churn and increase customer loyalty
- Partnered with sales and marketing teams to implement retention-focused initiatives, including targeted campaigns and personalized product offerings
- Acted as client advocate to get high-impact issues resolved
- Analyzed customer data to identify at-risk clients and proactively addressed concerns to improve retention outcomes
- Presentenced products at sales conferences and tradeshows
- Promoted newly released products in key markets
- Acted as a client advocate with a focus on improving the buyer experience
Owner, CEO
Golf USA of Clermont
Clermont, FL
01.2005 - 01.2015
- Led a team of professionals in providing exceptional customer service and sales support, ensuring a strong focus on customer retention and satisfaction
- Managed all business operations, including inventory management, payroll, and human resources functions such as hiring, training, and onboarding new employees
- Interviewed and selected candidates for key positions, aligning talent with company objectives
- Developed and implemented sales strategies that exceeded targets and promoted repeat business through personalized customer interactions
- Established and maintained strong relationships with golf merchandise vendors, ensuring seamless operations and high product availability
Customer Service Associate
WL Gore & Associates
01.1990 - 01.2004
- Provided full customer service for all of United Kingdom and Europe, managed day-to-day operations and maintained customer relationships.
- Guaranteed 100% customer satisfaction by implementing WL Gore's client-centric philosophy, ensuring long-term loyalty and retention
- Managed a team of production line associates, fostering a motivated and efficient work environment that enhanced both employee retention and customer outcomes
- Led the onboarding process for new hires, ensuring smooth transitions and reducing turnover through effective training and engagement strategies
- Spearheaded quality assurance processes, ensuring products met and exceeded standards, enhancing overall customer satisfaction
- Progressed within the company by taking on roles in quality assurance and leadership, driving multiple complex projects and organizational efficiency initiatives
Education
High School Diploma - Business Administration
West Calder
Scotland UKSkills
Operational efficiency
Motivational attitude
Scheduling coordination
Workforce management
Customer relationship managemen
Highly motivated
Personal/friendly
Timeline
Assistant Store Manager
Lilly Pulitzer
01.2022 - Current
Project Manager
Neil Wark Construction
01.2020 - 01.2022
Senior Sales Associate
Lilly Pulitzer
01.2016 - 01.2020
Assistant Account Manager
Adidas
01.2015 - 01.2018
Owner, CEO
Golf USA of Clermont
01.2005 - 01.2015
Customer Service Associate
WL Gore & Associates
01.1990 - 01.2004
Operation Lead
Aspen Dental
2025 - Current
High School Diploma - Business Administration
West Calder