Julie Ann Zepeda

Using communication skills and positive attitude to power vacation dreams as a Call Center Team Member. Served as a vacation solutions expert, connecting customers to their ideal vacations before they even set foot within one of our resorts. Worked in fast paced and energetic environment, talked with guests every day, selling vacation packages, planning travel adventures, and building anticipation for exciting vacations.

• Engaged with customers to build rapport and loyalty.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Researched latest trends in hair and makeup to stay updated on color, style, and technique.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Maintained client treatment records and designed long-term care programs for return customers.
• Processed payments, entering sales in register for prompt customer service.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Answered phone calls and emails to schedule client appointments.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Developed new techniques to improve appearance of customer and provide different looks.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Applied makeup to clients for special occasions to meet requirements.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Demonstrated thorough knowledge of all salon products and services.
• Attended hair shows, classes and seminars to stay up-to-date on latest trends.
• Developed creative techniques to provide clients with latest hairstyles.
• Maintained regular client list and successfully handled walk-in customers.
• Increased revenue through effective customer service and inventory management.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Styled hair, makeup and nails for customers for special events and occasions.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Offered professional cuts, color services and extensions to salon customers.
• Utilized latest techniques in balayage, ombre, highlights and color correction.
• Used social media platforms to promote salon and services.
• Developed loyal following of clients by providing high-quality services.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.