Julie Dunagin
Julie's Aesthetics & Waxing Studio JAWS LLC
Duncan,SC
17
years of professional experience
Dynamic Esthetician and Owner at Julie's Aesthetics & Waxing Studio with proven expertise in operations management and customer relations. Successfully enhanced client satisfaction through personalized service and strict hygiene protocols, leading to a 80% increase in repeat clientele. Adept at building relationships and managing small business operations for optimal performance.
Work History
Owner/Esthetician
8 Years- Directed daily studio operations, balancing client scheduling, service quality, and front-desk coordination.
- Supervised waxing and aesthetics workflows, ensuring consistent technique, hygiene, and client comfort.
- Managed product inventory, restocking supplies and maintaining readiness for appointments.
- Developed service protocols for sanitation, consultation, and aftercare compliance.
Esthetician
2 Years 8 Months- Performed waxing services, including facial, body, and Brazilian treatments, following client comfort and safety standards.
- Conducted skin analyses to recommend appropriate skincare services and aftercare products.
- Maintained sanitation practices for treatment rooms, tools, and equipment to support hygiene compliance.
- Educated clients on pre- and post-service care to improve skin health and service results.
- Supported retail sales by recommending skincare products aligned with client goals and skin type.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Customer Service Cashier
1 Year 8 Months- Processed cash, card, and store credit transactions accurately through POS system.
- Resolved customer questions on product availability, pricing, and order status.
- Handled returns, exchanges, and service desk requests with policy compliance.
- Balanced register drawers and reconciled daily cash reports with accuracy.
- Assisted customers with will-call, pickup, and special-order coordination.
- Guided shoppers to appropriate tools, equipment, and accessories using product knowledge.
- Maintained organized checkout area and supported smooth front-end operations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Merchandiser
2 Years 3 Months- Organized stockroom and sales floor merchandise to maintain accurate planograms and product placement.
- Replenished shelves, endcaps, and displays to support product availability and store presentation.
- Verified pricing, signage, and shelf labels for accuracy across assigned departments.
- Assisted with freight processing, unpacking, and restocking incoming automotive parts.
- Conducted inventory checks to identify shortages, misplaced items, and replenishment needs.
- Responded to customer requests by locating parts and directing questions to appropriate store resources.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Manager/Personal Assistant
2 Years 4 Months- Oversaw daily studio operations, coordinating artist schedules, walk-in flow, and client bookings.
- Enforced sanitation, sterilization, and safety procedures to maintain compliant tattoo shop environment.
- Managed inventory for inks, needles, and supplies, preventing service delays and stock shortages.
- Resolved client concerns professionally, supporting consultations, deposits, and aftercare communication.
- Monitored cash handling, payment processing, and daily reconciliation for accurate transactions.
- Improved workflow between artists and reception, reducing scheduling conflicts and missed appointments.
- Maintained organized records for waivers, appointments, and customer follow-up communications.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Esthetics
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Operations management
Business management
Timeline
Owner/Esthetician
Julie's Aesthetics & Waxing Studio JAWS LLC
10.2018 - CurrentRead More
Esthetician
Ultraskin Wax Center
02.2016 - 10.2018Read More
Customer Service Cashier
Northern Tool Equipment
01.2014 - 09.2015Read More
Merchandiser
O'Reilly Auto Parts
09.2011 - 12.2013Read More
Manager/Personal Assistant
Sparkle City Tattoos
05.2009 - 09.2011Read More
Academy of Hair Technology
Esthetics
Read More