Julien Cherrington
Maplewood,NJ
Summary
Dynamic and accomplished Regional Supervisor with a proven track record in operational management, customer service, and team coordination. Known for building solid relationships, enhancing service quality, and resolving complex issues efficiently. Highly organized and detail-oriented, with a knack for identifying opportunities to improve processes. Strong communicator with experience serving diverse and multilingual populations, fostering collaborative work environments, and prioritizing critical tasks to drive results. Proficient in Microsoft Office Suite, with expertise in Word, Excel, and PowerPoint.
Overview
10
10
years of professional experience
Work History
Regional Supervisor
New Jersey Transit
10.2014 - Current
- Oversaw regional operations and quality control for transportation services, ensuring timely, safe, and customer-focused bus routes.
- Responded to customer complaints and feedback, improving customer satisfaction and retention through proactive problem-solving and communication.
- Collaborated with garage and bus operations teams to develop route plans, mitigate hazards, and optimize service quality.
- Enhanced team cohesion by establishing an open communication channel between operators and management, resulting in improved morale and operational efficiency.
- Spearheaded accident investigations and detour planning, showcasing strong decision-making skills and a focus on passenger safety.
Resource Specialist
Essex County College
01.2010 - 10.2014
- Developed and implemented support programs focused on retention and success for African-American students, contributing to a measurable improvement in academic performance and self-efficacy.
- Monitored student progress, coordinated with faculty, and managed outcome assessments, driving program success and providing valuable data for continuous improvement.
- Facilitated a supportive, tension-free learning environment that promoted confidence and a sense of belonging among students.
- Contributed to departmental initiatives and strategy, participating in team meetings to align program goals with broader institutional objectives.
Resident Assistant
University of Maryland, Eastern Shore
08.2006 - 12.2009
- Cultivated a positive, inclusive residential community, fostering social and academic growth among student residents.
- Actively supported students in achieving personal and academic goals, promoting a balanced college experience within the campus community.
Supplemental Instructor
Essex County College
06.2009 - 09.2009
- Provided academic support to professors by tutoring students, identifying academic challenges, and developing tailored study strategies to enhance comprehension and improve scores.
- Demonstrated a student-centered approach that resulted in notable improvements in academic outcomes and strengthened student understanding of complex subject matter.
Temp Employee
Chubb Insurance
06.2005 - 08.2007
- Provided critical support in document management, policy organization, and data entry, ensuring accuracy and efficiency in processing insurance policies.
- Conducted file updates and data input, contributing to seamless operations and demonstrating attention to detail in compliance and policy documentation.
Education
Bachelor of Science (BSc.) - Biology, Spanish
University of Maryland, Eastern Shore
Princess Anne, MD12.2009
Skills
- Operational Management: Expertise in coordinating regional operations, route planning, and team communication
- Customer Service & Issue Resolution: Skilled in managing customer feedback and implementing effective solutions to enhance satisfaction
- Data Analysis & Reporting: Proficient in tracking progress, gathering insights, and making data-driven recommendations
- Interpersonal & Multicultural Communication: Strong communicator, adept at working with diverse populations and fostering inclusive environments
- Technology Proficiency: Skilled in Microsoft Office Suite, with advanced capabilities in Word, Excel, and PowerPoint
Languages
Spanish
Professional Working
Timeline
Regional Supervisor
New Jersey Transit
10.2014 - Current
Resource Specialist
Essex County College
01.2010 - 10.2014
Supplemental Instructor
Essex County College
06.2009 - 09.2009
Resident Assistant
University of Maryland, Eastern Shore
08.2006 - 12.2009
Temp Employee
Chubb Insurance
06.2005 - 08.2007
Bachelor of Science (BSc.) - Biology, Spanish
University of Maryland, Eastern Shore
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