Julienna Cross
Ilion,NY
Summary
Dynamic Operations Manager with a proven track record at Doorstep, enhancing operational efficiency through innovative workflow processes and effective team leadership. Skilled in problem-solving and staff training, I successfully improved service delivery and compliance standards, driving a culture of excellence and accountability within the team.
Overview
6
6
years of professional experience
Work History
Operations Manager
Doorstep
Frankfort, NY
06.2025 - Current
- Streamlined daily operations by implementing efficient workflow processes.
- Managed inventory control systems to ensure optimal stock levels.
- Led a team in executing quality assurance protocols to enhance service delivery.
- Developed training programs for staff to improve operational knowledge and skills.
- Oversaw compliance with safety regulations and operational standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Call Center Representative
NBT Bancorp
Utica, NY
10.2024 - 03.2025
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Assisted customers with account management and transaction processing using internal systems.
- Maintained accurate records of customer interactions and transactions in CRM software.
- Collaborated with team members to improve response times and service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Barista
Starbucks
Utica, NY
03.2023 - 10.2024
- Prepared and served a variety of coffee beverages according to standardized recipes.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Assisted in training new baristas on beverage preparation and customer service standards.
Line Cook
Dennys Corp
Herkimer Ny
11.2022 - 02.2023
- Prepared and cooked menu items according to established recipes and portion guidelines.
- Maintained kitchen cleanliness and organization, adhering to food safety standards.
- Operated kitchen equipment, including grills, fryers, and ovens, ensuring proper functionality.
- Assisted in inventory management by tracking ingredient usage and notifying supervisors of shortages.
Crew Member
Dunkin' Donuts Franchising
New Hartford, NY
11.2021 - 10.2022
Lead Sales Associate
Dollar General Market
Wolcott, NY
04.2020 - 10.2021
- Led team to achieve sales targets through effective merchandising and customer engagement strategies.
- Trained new associates on product knowledge and company policies to enhance service delivery.
- Implemented efficient inventory management practices to reduce stock discrepancies and optimize replenishment processes.
- Analyzed sales trends and customer feedback to inform promotional strategies and improve product selection.
Education
High School Diploma -
Boces
Ilion, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
Timeline
Operations Manager
Doorstep
06.2025 - Current
Call Center Representative
NBT Bancorp
10.2024 - 03.2025
Barista
Starbucks
03.2023 - 10.2024
Line Cook
Dennys Corp
11.2022 - 02.2023
Crew Member
Dunkin' Donuts Franchising
11.2021 - 10.2022
Lead Sales Associate
Dollar General Market
04.2020 - 10.2021
High School Diploma -
Boces