JULIE POOLE
Knoxville
Summary
Experienced mortgage professional and business owner with a strong background in client relationships, sales, communication, and leadership. Skilled at guiding borrowers through the mortgage process with clarity, empathy, and attention to detail. Known for building trust quickly, maintaining strong referral relationships, and delivering exceptional customer service in fast-paced environments. Brings a unique combination of mortgage industry expertise, teaching experience, marketing knowledge, and entrepreneurial leadership.
Professional with strong experience in mortgage industry, prepared for this role. Proven ability to assess clients' financial needs, originate loans, and ensure compliance with regulations. Reliable team player who adapts to changing demands and focuses on achieving results. Skilled in customer service, financial analysis, and communication.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
UT Federal Credit Union (UTFCU)
Knoxville, TN
06.2024 - Current
- Assist members with mortgage financing options including purchases and refinances.
- Build strong client relationships through responsive communication and personalized service.
- Guide borrowers through the lending process while ensuring a smooth customer experience.
- Develop referral relationships and support continued mortgage growth initiatives.
Business Owner / Photographer
Julie Poole Photography
Knoxville, TN
06.2005 - Current
- Own and operate a successful photography business specializing in headshots, family, pet, equine, and dog show advertising photography.
- Develop and execute marketing strategies to grow brand visibility and client engagement.
- Consistently meet or exceed sales goals through relationship-driven customer service.
- Manage all aspects of business operations including marketing, scheduling, client communication, and sales.
Adjunct Professor of Photography
Pellissippi State Community College
Knoxville, TN
08.2013 - 05.2024
- Teach photography courses and develop instructional content aligned with course objectives.
- Mentor students and foster creative and professional development.
- Project Grad Summer Professor
- Educate students on photography and creative communication while encouraging college readiness and future academic success
Mortgage Loan Officer
Real Estate Finance Group
08.2003 - 02.2006
- Specialized in conventional mortgage purchases and refinances.
- Assisted borrowers through the application and closing process while maintaining strong customer relationships.
Mortgage Loan Officer
National City Bank
Knoxville, TN
03.1995 - 11.1999
- Reviewed borrower financial documentation including tax returns, bank statements, and income verification documents.
- Managed mortgage loans from pre-qualification through closing.
- Built and maintained relationships with borrowers, Realtors, title companies, and industry professionals.
- Delivered high-quality customer service while maintaining loan production goals.
Education
Bachelor of Arts - Psychology
University of Tennessee
KnoxvilleSkills
- Mortgage Lending & Loan Origination
- Customer Relationship Management
- Pipeline Management
- Referral & Partner Relationships
- Problem Solving & Client Support
- Leadership & Team Collaboration
- Public Speaking & Education
Accomplishments
KMBA Secretary and current member liason
TNMBA Future Leaders graduate
Affiliations
- Secretary, Knoxville Mortgage Bankers Association (KMBA)
- Member, Tennessee Mortgage Bankers Association (TNMBA)
- Board Member, Professional Photographers of East Tennessee (2010–2011)
- Member, Professional Photographers of America
Certification
- NMLS Licensed Mortgage Loan Officer — NMLS #2539900
- Graduate, Tennessee Mortgage Bankers Association Future Leaders Program
Timeline
Mortgage Loan Officer
UT Federal Credit Union (UTFCU)
06.2024 - Current
Adjunct Professor of Photography
Pellissippi State Community College
08.2013 - 05.2024
Business Owner / Photographer
Julie Poole Photography
06.2005 - Current
Mortgage Loan Officer
Real Estate Finance Group
08.2003 - 02.2006
Mortgage Loan Officer
National City Bank
03.1995 - 11.1999
Bachelor of Arts - Psychology
University of Tennessee