Juliet Katravas
Whitewater,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service/Esthetics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier/Waitress/Hostess
Sunset Family Restaurant
11.2013 - Current
- Create an impact on customers everyday life, as well as creating relationships
- Create a communication line between advisors, co-workers and customers
- Attained new positions such as To-Go's and Window/Frontline Skilled in cashing in and out customers
- Educated customers on promotions to enhance sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Waxing Specialist
Sweet Cheeks
09.2023 - 02.2024
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
- Improved salon efficiency by maintaining a clean, organized work environment for optimal productivity.
- Reduced appointment cancellations, consistently delivering timely services according to schedule.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Strengthened team collaboration by sharing best practices and continuously learning from colleagues.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
Reservation Specialist
Thinklimo
09.2022 - 03.2023
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Maintained strong relationships with clients, ensuring repeat business and loyalty.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
Esthetician
Waxing the City
03.2022 - 09.2022
- Sterilized equipment for patient services and treatments
- Analyzed skin condition and made appropriate product recommendations
- Advised clients on proper home-care regimens
- Stocked treatment rooms with proper supplies
- Educated patients on treatment options
- Created repeat business by developing long-term relationships with regular customers
- Recommended retail products for at-home use
- Customized body treatments for individual clients to address specific skin care needs.
Esthetician
Haven Salon + Spa
02.2021 - 01.2022
- Maintained clean and sanitary workspace
- Informed guests of appropriate products available to increase retail sales
- Advised clients on proper home-care regimens
- Resolved customer complaints and facilitated conflict resolutions
- Performed consultations for patients before scheduling treatments
- Handled busy schedules and stayed on top of key deadlines.
Manager/Prep Cook/Cashier
MP Taqueria
10.2019 - 01.2021
- Educated customers on promotions to enhance sales
- Used cash registers and POS systems to request and record customer orders and compute bills
- Consistently provided friendly service to promote better customer engagement
- Maintained clean, sanitized and well-organized food preparation zones
- Performed shift change tasks each day to keep the store efficient and neat.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Wax Specialist
European Wax Center
04.2019 - 10.2019
- Maintained clean and sanitary workspace
- Increased salon revenue % through upselling at-home products and providing excellent care
- Informed guests of appropriate products available to increase retail sales
- Advised clients on proper home-care regimens
- Resolved customer complaints and facilitated conflict resolutions
- Performed consultations for patients before scheduling treatments
- Handled busy schedules and stayed on top of key deadlines.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
Barista
San Laurio
09.2013 - 05.2015
- Designed new flavor schemes for a variety of drinks
- Preserved the overall cleanliness of the business
- Pushed sales on seasonal items we had in the shop
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Certification - Advanced Body Waxing
Vici Beauty School - Greenfield
Milwaukee, WI08.2018
Cosmetology License - Cosmetology/Esthetics
Vici Beauty School - Greenfield
Milwaukee, WI08.2017
Certification - Barbicide Certified
Vici Beauty School - Greenfield
Milwaukee, WI08.2016
High School Diploma -
Muskego High School
Muskego, WI08.2016
Skills
- Resolving complaints
- Sales and Upselling
- Appointment Scheduling
- Cash Register Operation
- Adaptable to Client Needs
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Hospitality and Accommodation
- Team leadership
- Service-oriented mindset
- Treatment room setup
- Patient Relations
- Word/Fresha/Millenium/Schedulicity/Shedul/Intranet program proficiency
Certification
- Advanced Body Waxing — Certificate
- Cosmetology — License
- Dermaplaning — Certificate
- Lash Extensions — Certificate
- Barbicide Certification — Certificate
Timeline
Waxing Specialist
Sweet Cheeks
09.2023 - 02.2024
Reservation Specialist
Thinklimo
09.2022 - 03.2023
Esthetician
Waxing the City
03.2022 - 09.2022
Esthetician
Haven Salon + Spa
02.2021 - 01.2022
Manager/Prep Cook/Cashier
MP Taqueria
10.2019 - 01.2021
Wax Specialist
European Wax Center
04.2019 - 10.2019
Cashier/Waitress/Hostess
Sunset Family Restaurant
11.2013 - Current
Barista
San Laurio
09.2013 - 05.2015
Certification - Advanced Body Waxing
Vici Beauty School - Greenfield
Cosmetology License - Cosmetology/Esthetics
Vici Beauty School - Greenfield
Certification - Barbicide Certified
Vici Beauty School - Greenfield
High School Diploma -
Muskego High School
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