Ava Hasting
Plant City
Summary
I am a dynamic customer service representative with proven multitasking abilities honed at Keel Farms. Skilled in customer relations and relationship building, I excel in high-pressure environments, enhancing customer satisfaction and loyalty. My expertise in learning product knowledge and active listening ensures tailored experiences, driving repeat business and fostering positive interactions.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Keel Farms
08.2023 - 03.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned to retail sales, recommending suitable products based on individual needs and preferences.
- Provided personalized assistance to customers with special needs or requests, enhancing their retail experience significantly.
Customer Service Representative
Fitzgerald's Water Conditioning & Pump Services
08.2019 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Family Owned Business.
Education
C.C.C Health Support Specialist - Health Sciences
Hillsborough Community College
Tampa, FL05-2024
High School Diploma -
Durant High School
Plant City, FL05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Relationship building
- Front-of-house display creation
- Active listening
- Resolving complaints
Timeline
Restaurant Hostess
Keel Farms
08.2023 - 03.2025
Customer Service Representative
Fitzgerald's Water Conditioning & Pump Services
08.2019 - 05.2023
C.C.C Health Support Specialist - Health Sciences
Hillsborough Community College
High School Diploma -
Durant High School
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