Juliet Valdivia
Saint Helena,California
Summary
Dynamic hospitality specialist with a focus on customer service, guest relations, and employee training. Proven ability to resolve inquiries and enhance guest satisfaction.
Overview
30
30
years of professional experience
Work History
Hospitality Specialist
Beringer Vineyards
Saint Helena, California
11.2001 - Current
- Resolved guest inquiries and concerns promptly, enhancing guest satisfaction and loyalty.
- Monitored inventory levels, ensuring timely availability of supplies to support seamless operations.
- Addressed guest complaints or issues swiftly, contributing to improved guest experiences.
- Trained newly hired employees regarding company policies and procedures.
- Provided highest quality customer service standards by anticipating customer needs.
Sales Associate
J Crew
Corte Madera, California
06.1996 - 11.2001
- Guided customers in product selections, offering tailored recommendations to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Upheld visual merchandising standards, improving store presentation and attracting customer interest.
- Streamlined stockroom organization for quick access to merchandise, facilitating smoother sales operations.
Education
High School Diploma -
Justin Seina
Napa, CA06-1993
Skills
- Guest relations
- Customer service
- Customer relationship management
- Inventory management
- Regulatory compliance
- Employee training
Timeline
Hospitality Specialist
Beringer Vineyards
11.2001 - Current
Sales Associate
J Crew
06.1996 - 11.2001
High School Diploma -
Justin Seina