Julieta Dominguez
San Antonio,Texas
Summary
- Experienced and well-trained Front Office Coordinator seeking new challenges and opportunities with an organization in need of a skilled and proven performer.
- Bilingual with the ability to work effectively with Spanish-speaking patients
- Loyal and reliable patient advocate committed to providing high quality care in a professional and caring manner
- Comprehensive technical skills and extensive experience in high-volume, fast-paced dental offices
- Excellent communication, interpersonal and patient skills with the ability to put patients at ease by building rapport and establishing a comfortable environment
Overview
18
18
years of professional experience
Work History
Patient/Treatment Coordinator
Bella Smiles Family & Cosmetic Dentistry
San Antonio, TX
08.2018 - Current
- Maintaining a full and productive schedule for multiple providers
- Appointment confirmation
- Ability to communicate with patients from multiple platforms based upon patient preference
- ADA code knowledge and insurance verification
- Construct and present extensive patient treatment plans
- Provide patients out of pocket estimates based upon available insurance benefits
- Post payments and balance patient ledgers to ensure accurate records
- Project and obtain monthly production goals
- Assist patients with different financial options (Care Credit, payment plans)
- Patient re-care and follow-up calls
- Request necessary diagnostic records
- Compose patient referrals based upon their individual needs
- Social media marketing
- End-of-day close out procedures and reports
- Run morning huddles.
Registered Dental Assistant
Bella Smiles Family & Cosmetic Dentistry
San Antonio, TX
10.2014 - Current
- Assist the dentist during a variety of treatment procedures including, but not limited to, resin composites, crown preparations, veneer preparations, pediatric extractions
- Take digital radiographs
- Take vitals and update medical history
- Serve as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
- Help patients feel comfortable before, during and after dental treatment
- Provide patients post-treatment instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration or crown
- Teach patients appropriate oral hygiene strategies to maintain oral health
- Take impressions of patients' teeth for study casts (models)
- Make whitening trays
- Familiar with multiple dental software (Dentrix, Open Dental, SoftDent, Eaglesoft)
- Stay up to date with dental terminology, technology and procedures
- Monitor inventory and order necessary supplies
- Record patient charting to maintain accurate, legal records.
Registered Dental Assistant
Emergency Dental
San Antonio, TX
09.2011 - 02.2015
- Provide after-hour emergency dental care to patients, answering phones
- Complete initial triage, including notating chief complaints, and patient vitals
- Take digital x-rays using VixWin digital system
- Assist in general dentistry procedures as well as surgical extractions, pulpotomies, resin composites
- Enter ADA coding into computer using SoftDent software
- Receive payments and provide necessary documents to patients for insurance claims
- End-of-day close out procedures and reports.
Temporary Registered Dental Assistant
Comfort Dental
San Antonio, TX
11.2009 - 04.2010
- Set/confirm appointments, pull patient charts and patient call-backs
- Assist in general dentistry procedures, including resin composites and x-rays
- Simple extractions
- Sterilize instruments and prepare instrument trays for scheduled procedures.
Registered Dental Assistant
Cosmetic & Family Dentistry
San Antonio, TX
10.2006 - 09.2009
- Set/confirm appointments, pull patient charts
- Assisted in procedures such crowns, veneers, resin composites, x-rays, root canals and assisting in four-handed dentistry
- Record patient vital signs
- Maintain supply inventory
- Manage patient records and appointments via Kodak software
- Sterilization instruments and prepare instrument trays for scheduled procedures.
Education
Certified/Registered Dental Assistant -
San Antonio College of Medical and Dental Assistants
11.2006
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Insurance Verification
- Patient Scheduling
- Spanish Fluency
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Patient/Treatment Coordinator
Bella Smiles Family & Cosmetic Dentistry
08.2018 - Current
Registered Dental Assistant
Bella Smiles Family & Cosmetic Dentistry
10.2014 - Current
Registered Dental Assistant
Emergency Dental
09.2011 - 02.2015
Temporary Registered Dental Assistant
Comfort Dental
11.2009 - 04.2010
Registered Dental Assistant
Cosmetic & Family Dentistry
10.2006 - 09.2009
Certified/Registered Dental Assistant -
San Antonio College of Medical and Dental Assistants