Julieta Roberts
Weston,FL
Summary
At AmeriGas Propane, I excelled as a Customer Service Representative, leveraging my bilingual abilities and SAP expertise to enhance process efficiency significantly. Renowned for building strong customer relationships and adept at complaint resolution, I spearheaded operational improvements, reducing expenditures and ensuring timely, accurate service delivery.
Overview
2
2
years of professional experience
Work History
ACE Operations Coordinator/Customer Service Representative
AmeriGas Propane
King Of Prussia, PA
09.2019 - 12.2021
- First point of contact for all customers, providing prompt and accurate service in a timely manner; a one-stop call for customers, following company policies and safety.
- Ensured compliance with organizational policies, regulations, and standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed communications between departments to ensure efficient operations.
- Maintained updated knowledge through continuing education and advanced training.
- Identified the needs of customers promptly and efficiently.
- Provided technical support for internal software applications.
- Implemented operational procedures into SAP and Slack Dashboard, resulting in an increase in process efficiency.
Education
Business
FSU-Panama
Panama,Rep Of PanamaSkills
- Bilingual (Spanish), receptionist
- Punctuality and reliability
- Building rapport
- Scheduling, delivery scheduling
- Task prioritization
- Attention to detail
- Multitasking and organization
- Answering Multiple Phones (Cisco)
- Call center experience
- Verbal and written communication
- SAP, Word, Excel, any dashboards, SCADA, some CAD
References
References available upon request.
Timeline
ACE Operations Coordinator/Customer Service Representative
AmeriGas Propane
09.2019 - 12.2021
Business
FSU-Panama
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