Julieth Cadena
Paterson
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
7
7
years of professional experience
4023
4023
years of post-secondary education
Work History
Store Associate
Salon Centric Distribution Center
Saddle Brook
03.2022 - 09.2025
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Trained new staff on best practices for customer service and operational tasks.
- Ensured cleanliness and organization of work area to promote safety standards.
- Participated in team meetings to discuss operational challenges and solutions.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers with product selection, pricing and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Assisted customers with product selection and inquiries in fast-paced environment.
- Maintained accurate inventory records through regular stock checks and updates.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Performed daily opening and closing procedures for store operation.
Waitress Supervisor
The Tides Estate
Haledon
09.2018 - 01.2023
- Supervised and trained waitstaff to ensure excellent customer service.
- Coordinated dining room operations for smooth service flow and guest satisfaction.
- Enforced health and safety standards in food handling and service areas.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Resolved customer complaints in a timely manner with professionalism.
Store Associate
Primark
Rutherford
05.2020 - 09.2021
- Assisted customers with product selection and inquiries in fast-paced environment.
- Operated warehouse equipment safely to move and organize merchandise efficiently.
- Collaborated with team members to ensure timely order fulfillment and shipping.
- Ensured cleanliness and organization of work area to promote safety standards.
- Demonstrated excellent customer service skills at all times.
Education
Silk City 2000
Paterson, NJSoledad Acosta
Cartagena, ColombiaSome College (No Degree) - Mechanical Engineering
Universidad Tecnológica
Cartagena, ColombiaSome College (No Degree) - Law
Universidad De Cartagena
Cartagena, ColombiaSkills
- Customer service
- Cash handling
- Inventory management
- Order fulfillment
- Visual merchandising
- Team collaboration
- Operational efficiency
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Store Associate
Salon Centric Distribution Center
03.2022 - 09.2025
Store Associate
Primark
05.2020 - 09.2021
Waitress Supervisor
The Tides Estate
09.2018 - 01.2023
Silk City 2000
Soledad Acosta
Some College (No Degree) - Mechanical Engineering
Universidad Tecnológica
Some College (No Degree) - Law
Universidad De Cartagena