Dynamic Store Manager with proven expertise in team leadership, problem-solving, and customer service excellence. Focused on driving efficient store performance and implementing effective operational practices.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Store Manager
Panda Express
Delaware, OH
02.2026 - Current
Directed daily operations to ensure efficient store performance and exceptional customer service.
Monitored inventory levels and implemented effective stock management practices to reduce waste.
Trained and teach new team members on operational procedures and customer engagement strategies.
Developed staff schedules to align with peak hours, maximizing coverage and improving service speed.
Implemented health and safety standards, ensuring compliance with company policies and local regulations.
Shift Leader
Panda Express
Delaware, OH
10.2025 - 02.2026
Implemented quality control measures to enhance food safety and presentation standards.
Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Monitored cash handling procedures, ensuring accuracy in transactions at register stations.
Collaborated with management on promotional activities to drive sales growth and brand awareness.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Shift Leader
Tacobell
Delaware, OH
01.2025 - 12.2025
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Crew Member
Panda Express
Delaware, OH
07.2025 - 10.2025
Delivered exceptional customer service in fast-paced environment.
Assisted in food preparation, ensuring quality and freshness of ingredients.
Maintained cleanliness and organization of dining and kitchen areas.
Operated point-of-sale system accurately for transactions and order processing.
Trained new crew members on operational procedures and best practices.
Crew Member
TacoBell
Delaware, OH
03.2024 - 01.2025
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Recorded customer orders accurately, prepared meals, and collected payments.
Resolved customer inquiries and complaints promptly to enhance satisfaction.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.