Julietta Guillen
Clovis,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Associate
The UPS Store 4042
10.2015 - Current
- Provided product price information to customers.
- Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
- Used in-store system to locate inventory and place special orders for customers.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed customer relations through communication and helpful interactions.
Manager
The UPS Store4042
09.2021 - 06.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
Tax Preparer
H & R Block Tax Services
01.2014 - 06.2014
- Maintained compliance by adhering to current tax laws and regulations.
- Calculated estimated tax payments for clients.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Alcohol and Drug Abuse Counselor
Spirit Of Woman Of California
03.2009 - 02.2014
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Collaborated with probation officers to monitor client compliance with court-mandated substance abuse treatment programs.
- Utilized motivational interviewing techniques to encourage clients'' engagement in their own recovery process.
- Developed comprehensive case management plans to help clients achieve their personal goals and maintain sobriety.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Maintained accurate and up-to-date client records to track progress and adjust treatment approaches as needed.
- Facilitated group therapy sessions focused on coping strategies, emotional regulation, and interpersonal skills development.
- Conducted thorough assessments of new clients to accurately diagnose substance use disorders and develop individualized treatment recommendations.
Education
Associate of Science - Drug Abuse Counseling
Fresno City College
Fresno, CA11.2012
Skills
- Product Knowledge
- Sales Techniques
- Oral communication
- Process Improvement
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
The UPS Store4042
09.2021 - 06.2023
Associate
The UPS Store 4042
10.2015 - Current
Tax Preparer
H & R Block Tax Services
01.2014 - 06.2014
Alcohol and Drug Abuse Counselor
Spirit Of Woman Of California
03.2009 - 02.2014
Associate of Science - Drug Abuse Counseling
Fresno City College