Summary
Overview
Work History
Education
Skills
Timeline
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Juliette Hargrave

Locust Grove,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart.com
09.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Direct Sales Representative

Independent Contractor Arise Carvinal Cruise Line
08.2021 - 08.2023
  • Book guest sailing, and advise guest of promotion.
  • Process guest payments, remove or add guests to cabins.
  • Advise guest of any changes to sailing itinerary.
  • Upsell cabin categories, vacation protection. Conducts basic research for the purpose of problem resolution and communicates solutions to travel partners and/or guests
  • Advise guest of onboard credit or nay future cruise credit.
  • Makes outgoing calls and receives incoming calls from guests related to any redeployments, charters, etc., and makes all necessary changes to reservations.
  • Navigate systems and maintain an accurate history of each reservation. Researches and provides information in order to accommodate special needs.

Customer Service Specialist

Altanta Gas Light
10.2018 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Assist Customer with service, stop/start and or transfer

Education

Associate of Arts -

Fordham University
The Bronx, NY

Skills

  • Report Transcription
  • Report Preparation
  • Credit Card Payment Processing
  • Sales and Upselling
  • Document and Records Management
  • CRM Software
  • Call Center Operations
  • Investigate Claims
  • Call Volume and Quality Metrics
  • Business Development Understanding
  • Microsoft Excel
  • Microsoft Word

Timeline

Customer Service Representative

Walmart.com
09.2022 - 09.2023

Direct Sales Representative

Independent Contractor Arise Carvinal Cruise Line
08.2021 - 08.2023

Customer Service Specialist

Altanta Gas Light
10.2018 - 03.2020

Associate of Arts -

Fordham University

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Juliette Hargrave