Juliette Johnson
Detroit,MI
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Computer Technician
Self-employed
11.2011 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible 40+ hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Managed network security measures, safeguarding sensitive company data from potential breaches.
Production Worker
Chrysler
05.2009 - 08.2009
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily 300-600 production targets consistently through efficient task execution and effective time management skills.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained a safe work environment for all employees through strict adherence to safety protocols
Education
GED -
Southfield Adult Educatio
Detroit, MI01.1996
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
Certification
- Achieved Electrical Vehicle Supply Equipment (EVSE) Training by completing course with accuracy and efficiency.
- OSHA 10
- Protection Association Electric Safety Certification 70e
- Certified Business Professional in Customer Service
- CompTIA A+ certification
- Certificate of Completion in Microsoft Office: Word, Excel, and PowerPoint
- Certificate of Completion in PC Technology
- Michigan Employability Skills Completion of Training Certificate
- Achieved General Educational Development (GED) High School Certificate
Timeline
Computer Technician
Self-employed
11.2011 - Current
Production Worker
Chrysler
05.2009 - 08.2009
GED -
Southfield Adult Educatio
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