Enthusiastic Team Member eager to contribute to business success. Experienced in providing high quality customer service. Focused on customer satisfaction and team productivity.
Overview
7
7
years of professional experience
Work History
Inside Sales & Customer Service
Boyd Industries, Inc
Clearwater, FL
08.2020 - 02.2022
Educated customers on product features and technical details to highlight benefits.
Took inbound calls on headset, promoting products and services to secure new accounts.
Crew Member
McDonald's
MANDAN, ND
02.2020 - 08.2020
Take customer order's, fill their orders, handle cash and process payments.
Work as a team to efficiently process orders with customers satisfaction in mind.
Sales Lead Generator
First Capital Business Solutions
Rochester, NY
08.2019 - 02.2020
Prospected potential clients in a 90 mile radius, a team of 2 went out in the specific towns/areas.
Spoke with (cold called) on business's to introduce our Company and offer our services.
Set appointments, obtained all information for a lead to be followed up by telemarketing team.
Customer Service Representative
Sutherland Global Services
Rochester, NY
02.2018 - 02.2019
Met or exceeded revenue objectives by promoting AT&T cellular to customers during service, account and sales follow-up calls.
Assessed customer needs and up sold products and services to maximize AT&T Cellular.
Server
Texas Roadhouse
Bismarck , ND
07.2015 - 11.2017
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate of Applied Science - Marketing And Sales
Bryant And Stratton
Rochester, NY
12.1999
Skills
Inside and outside sale
Prospecting and networking skills
Verbal and Written Communication
Issue Resolution
Prioritizing Work
Documentation and Reporting
Timeline
Inside Sales & Customer Service
Boyd Industries, Inc
08.2020 - 02.2022
Crew Member
McDonald's
02.2020 - 08.2020
Sales Lead Generator
First Capital Business Solutions
08.2019 - 02.2020
Customer Service Representative
Sutherland Global Services
02.2018 - 02.2019
Server
Texas Roadhouse
07.2015 - 11.2017
Associate of Applied Science - Marketing And Sales
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