Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Alberto

Miami

Summary

Results-oriented professional with a strong ability to adapt and resolve conflicts, consistently delivering reliable and high-quality services. Demonstrated success in exceeding workplace expectations through teamwork and a commitment to integrity. Core competencies include conflict resolution, teamwork, and service excellence. Career aspirations focus on further developing leadership skills in dynamic environments.

Overview

7
7
years of professional experience

Work History

Relationship Banker

Regions Bank
06.2023 - 01.2025
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.

Security Guard

E11EVEN Miami
01.2023 - 07.2024
  • Guarded, patrolled and monitored premises to prevent violence or infractions of venue rules.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Participated in security briefings and training sessions to stay updated on best practices and legal requirements.

Advanced Tax Analyst

H&R Block
09.2020 - 05.2023
  • Assisted customers with any questions they had about their taxes or filing status.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Remained up to date with state and foreign tax issues and current tax laws.

Floor Associate

Home Depot
07.2018 - 08.2020
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Answered customer inquiries regarding product features, pricing, and availability.

Education

Associate of Arts - Business Administration

Miami Dade College
Miami, FL
05-2021

Associate of Arts - Journalism

Miami Dade College
Miami, FL
05-2020

Skills

  • Conflict resolution
  • Sales techniques
  • Creative problem solving
  • Adaptive team player
  • Effective communication
  • Quality assurance controls
  • Customer Service-oriented
  • Relationship building and management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Relationship Banker

Regions Bank
06.2023 - 01.2025

Security Guard

E11EVEN Miami
01.2023 - 07.2024

Advanced Tax Analyst

H&R Block
09.2020 - 05.2023

Floor Associate

Home Depot
07.2018 - 08.2020

Associate of Arts - Business Administration

Miami Dade College

Associate of Arts - Journalism

Miami Dade College

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Julio Alberto