Julio Castillo
Brooklyn,NY
Summary
Dedicated doorman and concierge delivering exceptional front-door services, addressing resident concerns with professionalism and efficiency. Skilled in managing package deliveries and coordinating move-ins/move-outs, fostering positive resident experiences. Trained new employees on building operations, contributing to a cohesive service team. Leverages technology for efficient service delivery, enhancing overall building operations.
Overview
13
13
years of professional experience
Work History
Doorman / Concierge
SAVOY CONDOMINIUM
New York, NY
01.2015 - 08.2025
- Provided professional front-door and concierge services to residents, guests, vendors, and delivery personnel.
- Welcomed and assisted residents and guests while maintaining a professional and secure building entrance.
- Addressed resident requests and building concerns with professionalism and timeliness, ensuring satisfaction and effective resolution.
- Resolved resident concerns while maintaining resident trust and problem-solving skills, maintaining resident trust.
- Managed resident packages and deliveries through BuildingLink, including logging deliveries, resident notifications, returns, and delivery coordination.
- Scheduled and coordinated resident move-ins and move-outs, ensuring building procedures were followed.
- Coordinated maintenance requests with handymen and building staff, tracking progress through BuildingLink to ensure prompt resolution.
- Assisted the Head Concierge with daily operations, staff scheduling, and shift coverage.
- Managed staffing coverage by scheduling regular staff and relief employees. using regular staff and relief employees to maintain proper staffing.
- Trained new employees on building procedures, resident service, front-door operations, and daily responsibilities.
- Maintained discretion and professionalism when handling resident information and building matters.
IT Technician
Neway Fertility
New York, NY
09.2022 - 11.2024
- Delivered technical support for desktops, laptops, tablets, iPhones, printers, scanners, and office technology to ensure seamless operations.
- Supported Windows 10/11, Zoom conference rooms, phone systems, printers, and other technology.
- Troubleshot technical issues both remotely and in person, ensuring timely resolution and clear communication with employees.
- Configured computers, user accounts, tablets, and software for new employees.
- Assisted with cybersecurity procedures and conducted technology training to enhance employee awareness and security practices.
Concierge
ZINC BUILDING
New York, NY
02.2013 - 06.2015
- Delivered concierge and front-desk services, ensuring residents, guests, vendors, and building personnel received prompt and attentive support.
- Assisted residents with daily requests, addressing building questions and coordinating deliveries to enhance overall resident satisfaction.
- Resolved resident concerns professionally, collaborating with building staff to ensure timely and effective solutions.
- Maintained a welcoming, organized, and professional front-desk environment.
Education
High School Diploma -
La Salle Academy
New York, NYSkills
- Doorman Services
- Concierge Services
- Resident & Guest Relations
- BuildingLink management
- Package Management
- Move coordination
- Maintenance Requests
- Staff Scheduling
- Shift Coverage
- Staff training
- Customer Service
- Building Operations
- Problem Solving
- Technical support
Personal Information
Title: Doorman / Concierge | Residential Building Operations
Timeline
IT Technician
Neway Fertility
09.2022 - 11.2024
Doorman / Concierge
SAVOY CONDOMINIUM
01.2015 - 08.2025
Concierge
ZINC BUILDING
02.2013 - 06.2015
High School Diploma -
La Salle Academy