Stephen Rivera - Doorman / Concierge - The Plaza Private Residences

Summary

Skilled in fostering exceptional tenant relations and adept at ensuring security and privacy, my sixteen year tenure at The Plaza Private Residences has honed my proficiency and professionalism as a doorman and concierge for being courteous and dedicated to our tenants and guests.The Plaza Private Residences has instilled in me the highest standards of dedication,service and excellence in my career in the service industry.

Overview

15

years of professional experience

Work History

Doorman / Concierge

The Plaza Private Residences

New York, NY

10.2009 - Current

As a doorman, I acknowledged and greeted building residents and guests with courtesy, while opening doors and offering assistance.
As a doorman, I assist tenants and guests with their bags and packages with care and efficiency.
As a doorman, I facilitated tenant and guest travel needs by providing transportation services.
As a concierge, I provided exceptional customer service, fostering positive relationships with residents and guests to enhance their living accommodations.
As a concierge, I responded to resident complaints, questions, concerns, and suggestions, and conducted quality assurance follow-up to building issues and inquiries.
As a concierge, I log in all mail and packages, and maintain cleanliness and organization in the mailroom.

Education

GED -

John Adam’s HighSchool

Queens, NY

Skills

Wonderful tenant and guest relations
Familiar with BuidingLink and answering phones

Insuring security and privacy of tenants, guests and data
Organize and attention to detail

Languages

Spanish

Professional Working

Timeline

Doorman / Concierge

The Plaza Private Residences

10.2009 - Current

GED -

John Adam’s HighSchool