Years of client service, leadership & management experience
Julio Fernandez
Banker
Miami,FL
Summary
Highly motivated professional with proficiencies in sales, team leadership, customer management and interpersonal communication. Dedicated to promoting customer engagement and satisfaction while maintaining optimal security. Seeking to engage in a position that will exercise over nine years of progressive experience.
Overview
9
9
7
7
Years of consumer banking experience
Work History
Teller Supervisor
Centennial Bank
Miami, FL
2019 - 2020
- Examined client interactions; uncovering solutions aimed at improving client’s financial well being and strengthening relationship
- Developed strategies and suitable plans to target prospects; increasing volume of clients, referrals, sales and branch deposits (US$82.5M in 2019, US$125M in 2020)
- Processed upwards of 25 incoming and outgoing domestic and international wire transfers daily, ACHs, opening and closing accounts, as well as inputting loan applications
- Approved and fulfilled teller transactions, balanced ATMs and vaults, prepared cash shipments and conducted teller audits
Lead Teller
Wells Fargo & Company
Miami, FL
2014 - 2019
- Quickly established credibility and built friendly rapport with existing and potential clients, as well as colleagues
- Provided superior service to diverse clientele while maintaining branch sales goals by implementing cross-selling strategies
- Coached and mentored more than 20 tellers in identifying customer needs through meaningful conversations, as well as how to enhance company-to-client experience
- Streamlined daily operations such as cash shipments, ATMs and vault balancing while ensuring minimal risk (0% out of balance rate)
Assistant General Manager
YouFit Health Clubs
Miami, FL
2012 - 2014
- Effectively marketed and promoted club; ultimately becoming highest-grossing club in SE FL Region (US$1.9M in 2013)
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Managed 16 team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL 08.2014 - 04.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Interpersonal Communication
undefinedTimeline
Associate of Arts - Business Administration And Management
Miami Dade College
08.2014 - 04.2017
Teller Supervisor
Centennial Bank
2019 - 2020
Lead Teller
Wells Fargo & Company
2014 - 2019
Assistant General Manager
YouFit Health Clubs
2012 - 2014
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