Julio Hidalgo
Coeur D'Alene,ID
Summary
I am a detail oriented and goal driven individual. I enjoy working with like minded people in an organization where we can share a common goal. I believe with my extensive customer service skills and hands on experience, it has allowed me to become an adaptable individual that has no issues problem solving and putting my mind to whatever I am working on to meet and exceed expectations set before me
Overview
7
7
years of professional experience
Work History
Drop Installation Tech 1
TDS Telecommunications
02.2026 - Current
- Installed telecommunications (fiber optic) liens according to specifications for installation technicians prior to customers install dates
- Operate equipment and use a variety of hand tools to dig trenches and bore underneath sidewalks and driveways
Process Tech 4
Jubilant HollisterStier
07.2025 - 02.2026
- Operated and maintained production equipment to ensure optimal performance.
- All work was done in a clean room setting, adhering to strict policies, standard operating procedures and hygiene guidelines
- Performed preventive maintenance on equipment during scheduled downtime.
Marketing / Customer Service Associate
Thin Blue Line Benefits
08.2024 - 09.2025
- Resolved customer inquiries efficiently through phone and email communication.
- Assisted in processing member enrollment and designing marketing pieces for members and other organizations
- Provided detailed product knowledge to enhance customer understanding of services.
Merchandiser / Cashier
O'Reilly Auto Parts
04.2022 - 08.2024
- Receive, organize and stock all incoming freight.
- Pull pick tickets that were going out on HUB routes to other stores
- Assist with register and over the phone sales
- Plan and schedule delivery routes for hub drivers
Utility Systems Worker II, Crew Lead
City Of Pflugerville
10.2020 - 08.2024
- Maintained water and wastewater treatment facilities and assets ensuring compliance with safety regulations.
- Operated heavy machinery, including excavators and backhoes, trenchers and hydro excavators.
- Assist property owners and utility customers with concerns and issues regarding their city utilities.
- Assisted in training new staff on safety protocols and operational procedures to promote compliance.
Sales Associate (Garden and Plumbing)
Home Depot
01.2019 - 07.2019
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Criminal Justice
Austin Community College
Austin, TX05.2018
High School Diploma -
Lago Vista High School
Lago Vista, TX05.2015
Skills
- Extensive customer service and sales experience, both in store retail and professional service related experience
- Supervisory experience including scheduling, task management, delegation of assignments and other planning and operation execution
- Heavy equipment experience
- Computer operation and troubleshooting knowledge
- Logical and perceptive
Timeline
Drop Installation Tech 1
TDS Telecommunications
02.2026 - Current
Process Tech 4
Jubilant HollisterStier
07.2025 - 02.2026
Marketing / Customer Service Associate
Thin Blue Line Benefits
08.2024 - 09.2025
Merchandiser / Cashier
O'Reilly Auto Parts
04.2022 - 08.2024
Utility Systems Worker II, Crew Lead
City Of Pflugerville
10.2020 - 08.2024
Sales Associate (Garden and Plumbing)
Home Depot
01.2019 - 07.2019
Associate of Science - Criminal Justice
Austin Community College
High School Diploma -
Lago Vista High School