Dedicated customer service representative with proven skills in conflict resolution, active listening, and process improvement. Committed to enhancing customer satisfaction through effective communication and streamlined workflows.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance Brownsville
Brownsville, TX
05.2026 - Current
Collaborated with cross-functional teams to streamline workflows, improving overall efficiency in customer support processes.
Implemented knowledge-sharing sessions to foster a culture of continuous improvement and staff development within the team.
Monitored key performance indicators, driving initiatives that enhanced service delivery and reduced response times.
Developed training materials aimed at enhancing team capabilities in handling complex customer inquiries effectively.
Customer Service Representative
Advanced Call Center Technologies LLC
Harlingen, TX
02.2021 - 04.2026
Resolved customer inquiries through multiple communication channels, ensuring satisfaction and quick issue resolution.
Trained new team members on operational procedures and customer service best practices to enhance team performance.
Analyzed customer feedback to identify trends, recommending process improvements to enhance service quality.
Managed escalated calls efficiently, demonstrating conflict resolution skills and maintaining professionalism under pressure.