Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Hinojosa

Brownsville

Summary

Dedicated customer service representative with proven skills in conflict resolution, active listening, and process improvement. Committed to enhancing customer satisfaction through effective communication and streamlined workflows.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance Brownsville
Brownsville, TX
05.2026 - Current
  • Collaborated with cross-functional teams to streamline workflows, improving overall efficiency in customer support processes.
  • Implemented knowledge-sharing sessions to foster a culture of continuous improvement and staff development within the team.
  • Monitored key performance indicators, driving initiatives that enhanced service delivery and reduced response times.
  • Developed training materials aimed at enhancing team capabilities in handling complex customer inquiries effectively.

Customer Service Representative

Advanced Call Center Technologies LLC
Harlingen, TX
02.2021 - 04.2026
  • Resolved customer inquiries through multiple communication channels, ensuring satisfaction and quick issue resolution.
  • Trained new team members on operational procedures and customer service best practices to enhance team performance.
  • Analyzed customer feedback to identify trends, recommending process improvements to enhance service quality.
  • Managed escalated calls efficiently, demonstrating conflict resolution skills and maintaining professionalism under pressure.

Education

High School Diploma -

Simon Rivera Highschool
Brownsville, TX

Skills

  • Customer service
  • Active listening
  • Customer relations
  • Problem resolution
  • Relationship building
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance Brownsville
05.2026 - Current

Customer Service Representative

Advanced Call Center Technologies LLC
02.2021 - 04.2026

High School Diploma -

Simon Rivera Highschool