Julio Martinez
Las Vegas,NV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sr. Specialist Sales Program Execution Lead
AT&T
Las Vegas, NV
06.2016 - 07.2024
- Direct support for Director of Sales, Director of Retail Execution, and Associate Directors
- Support 11 retail store locations in merchandising, system accesses, and overall operational tasks
- Developed and distributed numerous Excel Spreadsheets and PowerPoint decks to distribute on a daily and weekly basis to leadership for meetings.
- Weekly store visits in support of store appearance, knowledge of products and promotions and ensuring employees have correct access and the tools needed for success
- Previously supported 11 Area Retail Sales Managers across Las Vegas, Arizona and New Mexico, and over 120 Indirect Retail store locations across 3 territories.
Retail Store Manager
AT&T
Las Vegas, NV
11.2021 - 03.2022
- Performed operational duties including monthly inventory counts, audit preparedness and daily retail operational tasks
- Lead the team to being the #2 overall store under our director's stores for the month of November.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
AT&T
Las Vegas, NV
03.2021 - 10.2021
- Performed back office duties including monthly inventory counts, audit preparedness and managed scheduling for sales consultants
- Lead the team with RSM to being the #2 store under our director's stores, and #1 store in Las Vegas for the month of May 2021.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Signature Concierge Specialist
AT&T
Las Vegas, NV
11.2020 - 03.2021
- Assisting AT&T Corporate and AT&T Authorized Retail locations in implementation and application of Signature Discounts to current and new customer accounts.
- Prospecting across the city of Las Vegas and Henderson to drive more Signature customers into stores via points of contact in hospitals, police stations, retail establishments, colleges, etc
- Working hand in hand with Area managers, Business Department, District Managers, and many other departments to continue to grow the business.
Assistant Store Manager
AT&T
Las Vegas, NV
02.2020 - 11.2020
- Assisting management in execution of sales and performance of retail sales consultants in key metrics including business, entertainment and cellular sales
- Coaching sales consultants to expected behaviors to achieve sales goals and numbers.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
Retail Sales Consultant (RSC) - Key Holder
AT&T
Pueblo, CO
06.2016 - 01.2020
- Sales of mobile devices including cell phones, tablets and smart watches as well as sales entertainment products
- Assist customers with billing issues, mobile device issues (service, email, transfer of content, and numerous other concerns)
- Assist management with opening and closing procedures; daily till count, opening and closing of tills and kiosk
- Work together with colleagues in assisting to drive sales and daily store results
- Encourage teammates in team selling of mobile and entertainment products.
- Resolved customer complaints promptly, maintaining a positive brand image.
Part-time Sales Associate
Hot Topic
Pueblo, CO
10.2015 - 03.2017
- Assist customers in acquisition of pop-culture/music items within the store
- Operate cash register by completing cash and credit transactions
- Offer customers the option to apply for store credit card
- Handle shipment by merchandising items within shipments
- Assist store manager and assistant store manager with various tasks as assigned.
Program Supervisor - BOAA
IntelliTec College of Pueblo
Pueblo, CO
03.2011 - 06.2016
- Business Office Administration & Accounting: Assisted in the development and implementation of the new program in regards to curriculum, implementation of new courses and supervising all materials meet accreditation requirements
- Coaching and direct supervision of instructors to collaborate and improve teaching tools and skills to reach a diverse group of students within the program
- Planning and development of meetings; employee management; recruitment of new instructors
- Maintain retention of current students through creation and oversight of student support plans
- Tutor students in writing, English, math and other courses involved in the Business Office Administration & Accounting Program
- Develop, monitor and contribute to program budget as well as maintain high standards of accountability within the program in regards to costs, supplies and necessary equipment.
Instructor
IntelliTec College of Pueblo
Pueblo, CO
03.2011 - 06.2016
- Instructed: Business English, Microsoft Office programs (including Microsoft Word 2013, Excel 2013, and PowerPoint), Career Entry, Work Group Dynamics, Keyboarding, Organizational Communication & Etiquette, Customer Service & Professionalism, Understanding Human Resources Concepts, Spanish for the Medical Office, Business Spanish, and Office Procedures
- Tutor students in Applied General Education courses including Business English, develop and implement new syllabi, classroom management, evaluating the measurement of training efforts, and preparation and delivery of classroom lecture.
Sales Associate - Fragrance, Estee Lauder, Women's shoes
Dillard's
Pueblo, CO
06.2008 - 03.2011
- Highest department sales in fragrance department, events planning, marketing products to customers in order to promote sales and meet numbers, order placement, organizational skills
Education
Bachelor of Arts - English Literature
Colorado State University-Pueblo
05.2009
Bachelor of Arts - Foreign Language-Spanish
Colorado State University-Pueblo
05.2009
Skills
- Documentation Management
- Sales Leadership
- Technical communication
- Quality Assurance
- Staff Management
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Sales Growth
- Coaching and Mentoring
- Adaptability
Certification
- Microsoft Office Specialist - Microsoft Excel 2013
- Microsoft Office Specialist - Microsoft Word 2013
Timeline
Retail Store Manager
AT&T
11.2021 - 03.2022
Assistant Store Manager
AT&T
03.2021 - 10.2021
Signature Concierge Specialist
AT&T
11.2020 - 03.2021
Assistant Store Manager
AT&T
02.2020 - 11.2020
Sr. Specialist Sales Program Execution Lead
AT&T
06.2016 - 07.2024
Retail Sales Consultant (RSC) - Key Holder
AT&T
06.2016 - 01.2020
Part-time Sales Associate
Hot Topic
10.2015 - 03.2017
Program Supervisor - BOAA
IntelliTec College of Pueblo
03.2011 - 06.2016
Instructor
IntelliTec College of Pueblo
03.2011 - 06.2016
Sales Associate - Fragrance, Estee Lauder, Women's shoes
Dillard's
06.2008 - 03.2011
Bachelor of Arts - English Literature
Colorado State University-Pueblo
Bachelor of Arts - Foreign Language-Spanish
Colorado State University-Pueblo