JULIO MERZ
Orlando,FL
Summary
Automotive professional with experience in service management, sales, and service advising. Strong background in leading teams, improving operations, and maintaining clear communication. Open to sales, service advisor, or management opportunities within a reputable dealership.
Overview
7
7
years of professional experience
Work History
Senior Business Consultant
Bet-David Consulting
07.2025 - Current
- Conducted structured client outreach and consultations using high-volume CRM systems to identify business needs and deliver tailored solutions.
- Applied advanced sales frameworks to improve conversion rates, communication, and customer experience in a competitive, performance-driven environment.
- Collaborated with senior consultants to manage client pipelines,track KPIs, and ensure consistent follow-through on all prospects.
Sales / Service / Service Manager
Stivers Hyundai
09.2021 - 07.2025
- Oversaw daily service operations, maintaining top-tier customer satisfaction scores of 94.5%+ through exceptional service and communication.
- Implemented team training initiatives that improved morale, retention, and workflow productivity.
- Spearheaded strategies that grew customer retention and repeat business, contributing to record-breaking sales and service revenue.
- Coached and mentored advisors and technicians to exceed performance goals and ensure operational efficiency.
Client Advisor
Jim Hudson Buick GMC Cadillac
03.2019 - 08.2021
- Delivered a premium customer experience by actively listening to client needs and providing tailored solutions.
- Mentored new hires in sales processes, product knowledge, and relationship-building techniques.
- Developed and executed marketing campaigns to strengthen brand presence and drive client engagement.
- Pioneered a compelling social media marketing campaign, humanizing the dealership experience.
Client Advisor
BMW of Columbia
09.2018 - 03.2019
- Guided clients through vehicle features and purchase decisions with a luxury focused approach.
- Strengthened customer relationships through clear communication and follow through.
Education
Associates of Sociology -
Community College of Allegheny County
Pittsburgh, PASkills
- Business needs assessment
- Strategic growth planning
- Coaching expertise
- Client relationship management
Timeline
Senior Business Consultant
Bet-David Consulting
07.2025 - Current
Sales / Service / Service Manager
Stivers Hyundai
09.2021 - 07.2025
Client Advisor
Jim Hudson Buick GMC Cadillac
03.2019 - 08.2021
Client Advisor
BMW of Columbia
09.2018 - 03.2019
Associates of Sociology -
Community College of Allegheny County