Martha Ramirez
Dallas,United States
Summary
Bilingual career-oriented and highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Health Care Coordinator
Baylor Scott & White Quality Alliance
Dallas, TX
05.2015 - Current
- Follow up with patients discharge from the ER or hospital.
- Notify primary care physicians and clinical office staff of patient care.
- Collaborated with nurses on their 2 week follow ups
- Identify the needs of patient if they need Social work, pharmacy tech or a nurse.
- Help patient understand discharge instructions from the hospital or rehab.
- Provide assistance with patient appointments
- Participated in huddle daily, fill out our huddle board
- Incorporated outside records into charts and EHR.
- Call home health company's to make sure they have patients orders
- Educated patients about PAN Line and Urgent clinics
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Medical Assistant
Southwest Pulmonary Associates
Dallas, TX
11.2012 - 04.2015
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
Medical Assistant
Digestive Health Center
Dallas, TX
02.2011 - 11.2012
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Medical Assistant
Laila Hirjee M.D.
Dallas, TX
05.2009 - 02.2011
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Documented notes during patient visits.
Medical Assistant
Sleep Center of Texas
Dallas, TX
01.2004 - 04.2009
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Education
Medical Assistant Certificate
PCI Health Training Center
Dallas, TX05.2004
Some College (No Degree) -
Mountain View College
Dallas, TXHigh School Diploma -
W.H. Adamson High School
Dallas, TX05.1999
Skills
- Epic
- Active Listening
- Good Work Ethic
- Intra communication skills
- Attention to details
- Strong communication and verbal skills which include empathy
- Multitasking
- Fluent in English and Spanish
Timeline
Health Care Coordinator
Baylor Scott & White Quality Alliance
05.2015 - Current
Medical Assistant
Southwest Pulmonary Associates
11.2012 - 04.2015
Medical Assistant
Digestive Health Center
02.2011 - 11.2012
Medical Assistant
Laila Hirjee M.D.
05.2009 - 02.2011
Medical Assistant
Sleep Center of Texas
01.2004 - 04.2009
High School Diploma -
W.H. Adamson High School
Some College (No Degree) -
Mountain View College
Medical Assistant Certificate
PCI Health Training Center