Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Rivera

New York,USA

Summary

Customer-oriented Concierge with extensive experience providing personalized service to enhance guest satisfaction. Skilled in managing inquiries, arranging transportation, coordinating reservations, and fulfilling special requests. Known for attention to detail, problem-solving abilities, and creating memorable experiences for guests

Overview

3
3
years of professional experience

Work History

Concierge

Milford Management
Manhattan, US
02.2024 - Current
  • Oversaw building security systems and managed access control, including screening visitors, maintaining guest lists, and ensuring only authorized personnel entered the premises
  • Responded promptly to phone inquiries, addressing concerns and resolving issues to ensure exceptional guest satisfaction
  • Provided comprehensive support for resident needs, including coordinating maintenance requests, liaising with building staff, and assisting with move-ins and move-outs
  • Efficiently received, sorted, and managed the delivery of packages and mail, ensuring timely distribution to residents
  • Acted as the primary point of contact during emergencies, such as building evacuations or incidents, ensuring swift response and adherence to safety protocols
  • Ensured residents were informed and supported in line with building policies and procedures, fostering a secure and responsive environment

Doorman

SouthGate
Manhattan, US
05.2022 - 10.2023
  • Welcomed guests with professionalism and promptness, anticipating and addressing their needs to enhance overall guest experience
  • Supported tenants by efficiently managing the opening and closing of doors, ensuring smooth and secure access to the building at all times
  • Assisted guests with luggage, ensuring smooth and efficient arrivals and departures
  • Employed strong surveillance skills to monitor and ensure the safety and security of the premises
  • Managed the receipt and dispatch of packages and deliveries, ensuring timely and accurate handling
  • Answered lobby phone calls promptly, addressing inquiries and directing calls as appropriate to provide excellent service

Education

Some College - Liberal Arts & Sciences

Bronx Community College
Bronx, NY
12.2023

High School Diploma -

Crotona International High School
Bronx, NY
06.2019

Skills

  • BuildingLink
  • KeyLink
  • Computer Knowledge

Languages

  • English, Expert
  • Spanish, Fluent

Timeline

Concierge

Milford Management
02.2024 - Current

Doorman

SouthGate
05.2022 - 10.2023

Some College - Liberal Arts & Sciences

Bronx Community College

High School Diploma -

Crotona International High School

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Julio Rivera