Summary
Overview
Work History
Education
Skills
Timeline
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Julio Salinas

Austin,TX

Summary

Decisive, action oriented and result driven professional with extensive experience and solid understanding of a diverse range of project management and customer related services and business management applications. Highly recognized as an effectual leader with intrinsic talent for perception, empowering personnel, fostering consensus and cohesion for project success and organizational skills.

Overview

12
12
years of professional experience

Work History

Enterprise Sr. Project Manager - Hospitality

Spectrum/Charter Communication
08.2021 - Current
  • Lead a team of 12 representatives, consistently achieving monthly revenue goals.
  • Spearheaded process improvement initiatives, driving efficiency across projects.
  • Managed high-level projects, ensuring delivery within specified timelines.
  • Oversaw project implementation to billing, tracking service metrics to ensure goals were met.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.

Enterprise Project Manager - Hospitality

Spectrum/Charter Communications
03.2018 - 08.2021
  • Managed influential, complex, and revenue-generating accounts with a focus on project success.
  • Coordinated internal and external stakeholders to ensure seamless project execution.
  • Developed and implemented action plans based on client needs and feedback.
  • Ensured swift resolution of escalated issues and consistently met project goals.
  • Developed a deep understanding of industry trends, emerging technologies, and market dynamics to inform strategic decisions and drive competitive advantage.
  • Planned, designed, and scheduled phases for large projects.

Sales Support Specialist

Time Warner Cable
01.2014 - 03.2018
  • Assisted in the migration to the National Sales platform, developing training materials and providing team support.
  • Coordinated onboarding for new hires, ensuring smooth integration into the sales system.
  • Managed escalations and provided support across departments to ensure customer satisfaction.
  • Communicate effectively with other departments to ensure customer satisfaction.
  • Prepared and presented sales reports and customer profiles to upper management.

Commercial Account Services Lead Advocate (On Shift Supervisor)

Time Warner Cable
08.2013 - 05.2014
  • Assist phone representatives with thorough research for caller escalations
  • Led one-on-one feedback sessions to improve first-call resolution rates.
  • Established strong relationships with clients to understand their needs and provide tailored support.
  • Maintained detailed records of client interactions, ensuring proper documentation was available when needed for case reviews or audits.

Order Management Coordinator

Time Warner Cable
11.2012 - 08.2013
  • Managed complex customer orders, ensuring timely resolution to meet service level agreements (SLAs).
  • Trained new team members on billing systems and order management processes.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.

Education

High School Diploma -

C.C Winn High School
Eagle Pass, TX
05.2007

Skills

Bilingual: English and Spanish

Microsoft Office Suite: Word, PowerPoint, Excel

Team-Oriented Leadership

Customer Service and Communication

Project Management & Process Improvement

Timeline

Enterprise Sr. Project Manager - Hospitality

Spectrum/Charter Communication
08.2021 - Current

Enterprise Project Manager - Hospitality

Spectrum/Charter Communications
03.2018 - 08.2021

Sales Support Specialist

Time Warner Cable
01.2014 - 03.2018

Commercial Account Services Lead Advocate (On Shift Supervisor)

Time Warner Cable
08.2013 - 05.2014

Order Management Coordinator

Time Warner Cable
11.2012 - 08.2013

High School Diploma -

C.C Winn High School

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Julio Salinas