Julio Sosa
Land O' Lakes,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor and Lead Tech
Interbay Services LLC
07.2020 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Coordinated supervisory assignments to maintain strong front-line leadership over water mitigation services
- Delivered superior customer service in every interaction and skillfully resolved conflicts
- Instructed employees on proper cleaning and sanitation of equipment and surfaces
- Achieved results by working with staff to meet established targets
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
Lead Tech , Estimator and Project Management
Michael And Son Restoration Services LLC
12.2013 - 06.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Monitored project progress to identify and address changes in project scope or budget.
- Prepared bids and proposals to submit to clients and secure new business.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Followed instructions and safety protocols to prevent accidents and injuries.
Equipment Manager
Apartment Restorers LLC
01.2010 - 11.2013
- Maintained clean and organized facilities.
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Adhered to EPA and OSHA regulations.
- Inspected damaged properties and contents to prepare job action plan.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
Education
ESL -
Bellevue College
Bellevue, WA10.2008
Skills
- Scheduling
- Paperwork Processing
- Customer Support
- English and Spanish Language
- Team collaboration and leadership
Affiliations
American Red Cross Disaster Relief Services
Certification
Translating Services
Hiking, Listen music, Watch movies and read books
Love practice outdoor sports like hiking , listen music , watch movies and read books
Languages
english
Professional Working
Spanish
Native or Bilingual
Timeline
Supervisor and Lead Tech
Interbay Services LLC
07.2020 - Current
Lead Tech , Estimator and Project Management
Michael And Son Restoration Services LLC
12.2013 - 06.2020
Equipment Manager
Apartment Restorers LLC
01.2010 - 11.2013
ESL -
Bellevue College
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